Charles Doucette
Garden City
Summary
Dynamic construction professional with extensive experience at Mid American Constructors, excelling in project management and quality assurance. Proven track record in enhancing operational efficiency and safety protocols, while fostering strong relationships with subcontractors. Adept at resource coordination and team leadership, ensuring projects meet high standards and details.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Superintendent
Mid American Constructors
Howell, MI
10.2022 - Current
- Managed project timelines to ensure timely execution of construction activities and adherence to deadlines.
- Directed resource distribution to maximize operational effectiveness and project outcomes.
- Designed and implemented safety protocols to enhance workplace safety and conducted training sessions for on-site teams.
- Developed and implemented quality control protocols to ensure compliance with high construction standards.
- Facilitated streamlined communication channels between departments to improve teamwork.
- Facilitated mentorship for junior staff, fostering skill enhancement and encouraging teamwork.
- Engaged with subcontractors and suppliers to enhance operational efficiency and effectiveness.
Laborer
JRM Construction
Howell, MI
10.2022 - Current
- Operated heavy machinery to assist in construction projects
- Followed safety protocols to maintain a secure work environment
- Assisted in site preparation and clean-up activities
- Collaborated with team members to complete tasks efficiently
- Loaded and unloaded materials for various construction needs
- Maintained tools and equipment in optimal working condition
- Supported skilled tradespeople by providing necessary materials
- Communicated effectively with supervisors to ensure project alignment
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
Service Lane Manager
Nissan of Troy
11.2018 - 11.2021
- Managed daily service operations, ensuring efficient workflow and customer satisfaction.
- Oversaw technician performance, providing coaching to enhance skills and productivity.
- Implemented process improvements, increasing service lane efficiency and reducing wait times.
- Coordinated training sessions for staff, promoting adherence to safety protocols and best practices.
- Developed schedules for service team, optimizing resource allocation and meeting customer demand.
- Fostered positive relationships with customers, addressing concerns and enhancing overall experience.
- Collaborated with sales department to align service offerings with customer needs and expectations.
- Enhanced customer satisfaction by efficiently managing service lane operations and addressing client concerns.
- Oversaw repair work orders, ensuring timely completion within budget constraints while maintaining high-quality standards.
- Established a positive work environment that promoted teamwork, open communication, and employee recognition initiatives.
- Reduced wait times for customers with strategic resource allocation and appointment scheduling.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Service Advisor
Infinity of Troy
04.2018 - 11.2021
- Facilitated customer identification of vehicle issues and recommended suitable services.
- Managed service appointment coordination to enhance customer convenience and satisfaction.
- Clarified service options and pricing through comprehensive explanations to improve customer understanding.
- Oversaw meticulous record-keeping of service history and customer interactions utilizing dealership management software.
- Partnered with technicians to oversee and expedite repair and maintenance operations.
- Resolved customer inquiries and concerns to strengthen relationships and enhance satisfaction.
- Instructed customers on effective vehicle maintenance practices to enhance trust and loyalty.
- Oversaw multiple priorities concurrently while ensuring meticulous attention to detail in a dynamic environment.
- Ensured high customer satisfaction standards to consistently meet and exceed targets.
- Achieved and surpassed monthly sales targets through strategic upselling of relevant products and services.
Service Advisor
Nissan of Canton
Canton, MI
03.2016 - 04.2018
- Guided customers in diagnosing vehicle problems to ensure appropriate service recommendations.
- Facilitated optimal scheduling of service appointments to streamline operations and improve client experience.
- Delivered comprehensive explanations of service offerings and pricing to facilitate informed customer decisions.
- Ensured accuracy in documenting service history and customer interactions to enhance operational efficiency.
Education
High School Diploma - Print Tech , Drafting , Art
Garden City High
6500 Middlebelt Rd05-1999
Skills
Relationship building and management
Project coordination
Project management
Quality assurance
Construction supervision
Quality standards
Construction management
Subcontractor management
Labor relations
Cost estimation
Site safety management
Performance improvements
Material procurement
Organizational effectiveness
Blueprint interpretation
Change order management
Environmental awareness
Resource coordination
Commercial construction experience
Residential construction
Project estimation and bidding
Permit acquisition
Contractor oversight
Process updates
Infrastructure planning
Roofing
Building codes
Blueprint and schematics
Reporting
Leadership and vision
Attention to detail
Decision-making
Dependable and hardworking
Team leadership
Multi-project coordination
OSHA compliance
Site inspection
Work monitoring
Cost control
Construction safety
Worker supervision
Equipment operation
Self control and integrity
Site maintenance
Timeline
Superintendent
Mid American Constructors
10.2022 - Current
Laborer
JRM Construction
10.2022 - Current
Service Lane Manager
Nissan of Troy
11.2018 - 11.2021
Service Advisor
Infinity of Troy
04.2018 - 11.2021
Service Advisor
Nissan of Canton
03.2016 - 04.2018
High School Diploma - Print Tech , Drafting , Art
Garden City High