Charles Fiumefreddo

• Designed and facilitated Service Partner Cohorts to prepare partners for implementation readiness through structured training.
• Co-developed Learn–Lead–Own certification framework, defining levels, readiness criteria, and enablement strategies for future deployment.
• Collaborated with Sales on partner-allocated opportunities, joining calls and co-designing proposals and pricing.
• Managed North America partner portfolio including onboarding, quarterly business reviews, pipeline planning, and delivery model advisory.

• Managed global project coordination for enterprise accounts across HR, IT, and Finance stakeholders.
• Facilitated multi-region rollouts by leading executive steering committees to ensure alignment.
• Anticipated timeline risks in accelerated projects, implementing mitigation strategies effectively.
• Served as a mentor and escalation point for Implementation Managers, helping to standardize methodologies and strengthen delivery practices.
• Collaborated with leadership to refine delivery models for partner-and internally-led implementations.

• Delivered over 50 multi-suite HRIS implementations, guiding clients through discovery to go-live.
• Facilitated configuration sessions across Core HR, Compensation, Talent, and Payroll Hub.
• Managed data imports and validation processes, ensuring accuracy during client transitions.
• Oversaw timelines and risk assessments for multiple concurrent implementations with high ARR accounts.
• Collaborated with Sales and Customer Success on scoping and delivery readiness planning.

• Successfully launched over 100 plans in FY21, supporting $820K in four months.
• Managed approximately 100 concurrent plans, ensuring timely and efficient execution.
• Promoted for outstanding delivery excellence and commitment to quality outcomes.
• Mentored new hires to enhance team capabilities and operational proficiency.

Established and maintained high-quality customer service standards.

Integrated simple IRA and 401K solutions into client payroll systems.

Developed and executed effective cold calling strategies to target prospective clients successfully.