Charles Flaig
Fayetteville,Arkansas
Summary
Results-driven professional with over 7 years of relevant experience, driving growth. Recognized for the ability to develop employees and increase their productivity, while maintaining an inclusive culture. Areas of expertise include managing multi-unit retail teams, as well as developing and sustaining market presence, while achieving sales objectives using creative customer solutions.
Overview
9
9
years of professional experience
Work History
Mobile Expert
T-Mobile
Rogers, Arkansas
07.2023 - 05.2025
- Assisted customers in selecting mobile devices and plans tailored to their needs.
- Provided technical support for device setup and troubleshooting issues.
- Educated customers on features and functionalities of mobile products.
- Keyholder, assisted management with daily inventory, cash handling, and achieving sales metrics.
General Manager
TCC Wireless
Fayetteville, Arkansas
12.2021 - 03.2023
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Assistant General Manager
Verizon Wireless
Rogers, AR
08.2019 - 11.2021
- Enhanced team engagement and performance with daily updates and informational meetings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
General Manager
MobileOne
Rogers, Arkansas
08.2016 - 05.2019
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Education
Associate of Arts - Business Administration
University of Arkansas, Fayetteville
Fayetteville, AR05.2013
Skills
- Multi-unit retail management
- Sales team development
- Business leadership
- Recruitment and hiring
- Data collection and analysis
- High proficiency using SAP and MS Office, including Microsoft Word, Excel and PowerPoint software
Accomplishments
- Awarded "MVP" in 2017 and 2018 out of 150+ managers across 12 states.
- Runner Up "Manager of the Year" in 2018
- Opened 6 retail locations across Arkansas.
- Assisted in training and promoting 12 out of 20 Store Managers in Arkansas.
Timeline
Mobile Expert
T-Mobile
07.2023 - 05.2025
General Manager
TCC Wireless
12.2021 - 03.2023
Assistant General Manager
Verizon Wireless
08.2019 - 11.2021
General Manager
MobileOne
08.2016 - 05.2019
Associate of Arts - Business Administration
University of Arkansas, Fayetteville
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