Charles Garrison
El Dorado Hills,CA
Summary
Detail-oriented professional with a track record in project management and process improvement. Known for strong communication and team collaboration skills, enhancing client engagement and satisfaction across multiple accounts. Handling high-dollar demo accounts, expense reports, and high-profile customers. Looking for opportunities to apply my educational background, as well as potentially pursue a career that requires less significant travel.
Overview
5
5
years of professional experience
Work History
Account Manager
Graco
North California and Northern Nevada
01.2024 - Current
- Managed client accounts and maintained strong customer relationships.
- Developed account strategies to enhance client satisfaction and retention.
- Analyze market trends to inform account management decisions and strategy.
- Personally oversaw 90+ accounts and assisted with an additional 120.
Account Representative
Graco
North California and Northern Nevada
05.2023 - 12.2023
- Managed customer inquiries to provide timely product information and support.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with sales teams to identify customer needs and solutions.
- Coordinated product demonstrations to showcase features and benefits to clients.
Intern
Graco
North California and Northern Nevada
02.2021 - 05.2023
- Assisted in developing sales strategies to enhance customer engagement.
- Collaborated with team members to support marketing campaigns and promotions.
- Facilitated product demonstrations for clients and addressed their inquiries.
- Participated in team meetings to discuss sales goals and strategies.
Education
MBA -
Jessup University
Rocklin, CA03-2026
Six Sigma Black Belt -
Council For Six Sigma Certification C.S.S.C.
Bachelor of Science - Healthcare Administration
Jessup University
Rocklin, CASome College (No Degree) - Coursework in Industrial Engineering
South Dakota School of Mines & Technology
Rapid City, SDSkills
- Account management and oversight
- Data analysis and market research
- Project management and strategic planning
- Communication skills and effective communication
- Team collaboration and vendor management
- Sales analysis and tactics
- Event planning and issue resolution
- Database management and CRM systems
- Client account management
- Process improvement
- Business negotiation
- Six sigma methodology
- Lean Six Sigma principles
References
- Don Peer (Regional Manager at Graco and Direct Supervisor)
Happy to provide upon request
- Michael Gervasoni (Ex Coach at Jessup University)
Phone #: (916) 412-8060
Email: mgervasoni@jessup.edu
Affiliations
- Previous NCAA and NAIA collegiate athlete
Timeline
Account Manager
Graco
01.2024 - Current
Account Representative
Graco
05.2023 - 12.2023
Intern
Graco
02.2021 - 05.2023
MBA -
Jessup University
Six Sigma Black Belt -
Council For Six Sigma Certification C.S.S.C.
Bachelor of Science - Healthcare Administration
Jessup University
Some College (No Degree) - Coursework in Industrial Engineering
South Dakota School of Mines & Technology