Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles green

Charlotte,NC

Summary

Personable and proactive individual with strong ability to lead and inspire team members. Possesses deep understanding of customer service principles and adept at managing daily operations and inventory control. Committed to driving exceptional guest experiences and operational efficiency. Excelled in elevating customer satisfaction and streamlining operations, significantly enhancing efficiency and service quality. Skilled in troubleshooting and fostering customer engagement, I bring a blend of hard and soft skills to drive success and innovation. Offering highly motivated and detail-focused approach with passion and willingness to learn and grow in dynamic setting. Brings understanding of customer service and team management, combined with ability to quickly adapt to new processes and environments.

Overview

17
17
years of professional experience

Work History

Restaurant Manager

Longhorn Steakhouse
09.2022 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Cable Installation Technician

Spectrum
06.2016 - 09.2022
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
  • Enhanced client understanding of cable systems through clear explanations and demonstrations of equipment usage.
  • Improved customer satisfaction by providing efficient and professional cable installation services.
  • Increased customer loyalty through excellent communication skills, timely arrivals for appointments, and respectful treatment of clients'' property.

Bartender/Server

Red Lobster
10.2007 - 04.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Education

High School Diploma -

East Orange Campus High School
East Orange, NJ
06-2007

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Passion for customer satisfaction
  • Hand tool proficiency
  • Troubleshooting skills
  • Attention to detail

Timeline

Restaurant Manager

Longhorn Steakhouse
09.2022 - Current

Cable Installation Technician

Spectrum
06.2016 - 09.2022

Bartender/Server

Red Lobster
10.2007 - 04.2018

High School Diploma -

East Orange Campus High School

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Charles green