Charles Gwaltney
Bossier City,LA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Language
1
1
Certification
9
9
years of post-secondary education
Work History
Customer Service Representative
Circle K
Bossier City, Louisiana
04.2026 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions accurately at the point of sale.
- Maintained clean and organized store displays for customer satisfaction.
- Stocked shelves and ensured product availability for customers.
- Collaborated with team members to enhance service quality.
- Handled customer complaints professionally and courteously.
- Educated customers about promotions and loyalty programs effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
Customer Service Representative
Circle K
Bossier City, LA
04.2026 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Handled customer complaints professionally and courteously.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries and resolved issues efficiently.
- Educated customers about promotions and loyalty programs effectively.
- Collaborated with team members to enhance service quality.
- Processed transactions accurately at the point of sale.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Monitored inventory levels and reported shortages to management.
Education
MBA - Marketing
AIU
Chicago, IL 07.2016 - 12.2021
Bachelor of Arts - Journalism
Northwestern State University of Louisiana
Natchitoches, LA 08.1987 - 09.1990
Skills
- Customer service
- Transaction processing
- Complaint resolution
- Upselling techniques
- Product knowledge
- Customer relationship management
- Inventory management
- Sales promotion
- Team collaboration
- Record keeping
- Effective communication
- Relationship building
- Conflict resolution
- Problem solving
- Written communication
- Retail marketing
- Client relations
- New teller training
Languages
English
Professional
A1
Certification
- ABO card
Affiliations
- Houston Animal Shelter
References
References available upon request.
Timeline
Customer Service Representative
Circle K
04.2026 - Current
Customer Service Representative
Circle K
04.2026 - Current
MBA - Marketing
AIU
07.2016 - 12.2021
Bachelor of Arts - Journalism
Northwestern State University of Louisiana
08.1987 - 09.1990