Charles Handgis
Santee,CA
Summary
Dedicated professional with extensive experience in caregiving and counseling. Known for exceptional problem-solving skills and teamwork, committed to enhancing client well-being through tailored support and effective crisis management strategies.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Costco
03.2010 - 01.2012
- Assisted customers in product selection and provided detailed information on membership benefits.
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Managed returns and exchanges, adhering to company policies while maintaining positive customer experiences.
- Collaborated with team members to maintain a well-organized store environment, enhancing overall shopping experience.
Sales Associate
Gamestop
01.2012 - 02.2014
- Assisted customers in locating merchandise and provided product recommendations based on interests.
- Processed sales transactions accurately using POS systems, ensuring efficient checkout experience.
- Maintained inventory levels through regular stock checks and restocking efforts to optimize sales floor presentation.
- Trained new team members on customer service protocols and operational procedures to enhance team performance.
Counselor
San Diego Center for Children
06.2015 - 01.2021
- Facilitated individual and group counseling sessions to support emotional well-being of children.
- Developed personalized treatment plans in collaboration with multidisciplinary teams.
- Implemented evidence-based therapeutic techniques to enhance coping skills among clients.
- Monitored progress and adjusted interventions based on client feedback and behavioral observations.
- Trained new counselors on best practices and organizational protocols for effective service delivery.
- Advocated for resources and services to address client needs within community partnerships.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
Caregiver
Self Employed Web
01.2021 - 03.2026
- Provided compassionate personal care, assisting with daily living activities and promoting client comfort.
- Developed individualized care plans based on unique client needs and preferences.
- Coordinated medication management, ensuring timely administration and adherence to prescriptions.
- Monitored clients' health status, documenting changes and communicating effectively with family members.
Education
High School Diploma -
Santana High School
Santee, CA06-2005
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Counseling
- Mental health support
- HIPAA
- Building rapport
- Crisis intervention techniques
- Peer counseling
- Interventions
- Teamwork and collaboration
- Customer service
Timeline
Caregiver
Self Employed Web
01.2021 - 03.2026
Counselor
San Diego Center for Children
06.2015 - 01.2021
Sales Associate
Gamestop
01.2012 - 02.2014
Customer Service Representative
Costco
03.2010 - 01.2012
High School Diploma -
Santana High School