CHARLES HATFIELD
Public Storage
Houston,TX
19
years of professional experience
Experienced with tenant relations, property maintenance, and lease administration. Utilizes strong organizational skills and attention to detail to manage daily operations efficiently. Track record of effective communication and conflict resolution in high-pressure environments.
Work History
Property Manager
1 Year 3 Months- Managed daily operations of storage facilities, ensuring adherence to company policies and customer satisfaction.
- Coordinated tenant communications, addressing inquiries and resolving issues promptly.
- Ensured compliance with safety standards through regular facility inspections and maintenance scheduling.
- Assisted in maintaining accurate inventory records using property management software.
Asst. Property Manager
1 Year- Assisted in daily operations of property management, ensuring smooth facility functionality.
- Coordinated tenant communications and addressed inquiries to enhance customer satisfaction.
- Assisted in maintaining accurate tenant records and lease documentation.
- Coordinated facility maintenance schedules to ensure operational efficiency.
- Implemented rental payment processing procedures to streamline transactions.
PSP Specialist
7 Months- Managed customer inquiries and provided timely solutions to enhance service efficiency.
- Collaborated with cross-functional teams to optimize operational workflows and improve client satisfaction.
P/C Adjuster III
6 Years 2 Months- Supported lease administration processes, facilitating timely documentation and renewals.
- Managed maintenance requests, collaborating with vendors to ensure prompt service delivery.
- Implemented filing systems for tenant records, improving organization and accessibility.
- Conducted property inspections, identifying areas for improvement and reporting findings to management.
Internet Sales Manager
1 Year 3 Months- Managed online sales campaigns to drive customer engagement and increase overall sales volume.
- Developed product listings and optimized website content for improved search visibility and user experience.
Team Lead Manager
2 Years 5 Months- Led cross-functional teams to enhance operational efficiency and improve service delivery.
- Developed training programs to onboard new staff, fostering skill development and team cohesion.
Team Lead - Loan Modifications
3 Years 6 Months- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented training programs to improve team performance and productivity.
Skills
Facility management
Tenant relations
Strong communication skills
Active Listening
Negotiating
Team leadership
Problem solving
Microsoft Office
Auto industry expertise
Auto insurance knowledge
Real estate finance
English
Telephone and email etiquette
Property management
Personal Information
Title: Experienced Team Member
Timeline
Property Manager
Public Storage
07.2025 - CurrentRead More
Asst. Property Manager
Saums Road Self-Storage
07.2024 - 07.2025Read More
PSP Specialist
ZTERS
10.2023 - 05.2024Read More
P/C Adjuster III
USAA
08.2017 - 10.2023Read More
Internet Sales Manager
VW of Alamo Heights GROUP 1
05.2016 - 08.2017Read More
Team Lead Manager
Group 1 BDC
12.2013 - 05.2016Read More
Team Lead - Loan Modifications
JP Morgan Chase
11.2007 - 05.2011Read More