Charles Heerssen
Erie,PA
Summary
Organized and adaptable individual with experience in high-pressure dining environments. Committed to maintaining a welcoming atmosphere while ensuring efficient operations and guest satisfaction.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Restaurant Server
Sedney Enterprises
Erie, PA
05.2025 - 09.2025
- Provided exceptional customer service to enhance dining experience.
- Assisted in menu knowledge and food pairings for guests.
- Managed multiple tables efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely order delivery.
Restaurant Server
Bob Evans
Erie, PA
06.2023 - 11.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Lifeguard
Splash Lagoon Indoor Waterpark
Erie, PA
06.2023 - 02.2024
- Monitored guest activities to ensure safety and compliance with facility regulations.
- Responded promptly to emergencies, executing rescue techniques and first aid as needed.
- Conducted routine safety inspections of water attractions and equipment for hazards.
- Educated guests on pool rules and safety protocols to promote a safe environment.
Back of House Team Member
Little Caesars Pizza
Erie, PA
09.2022 - 05.2023
- Prepared and assembled pizzas according to company standards and customer specifications.
- Maintained cleanliness and organization of the kitchen area to ensure food safety compliance.
- Operated kitchen equipment, including ovens and slicers, adhering to safety protocols.
- Assisted in inventory management by tracking ingredient usage and notifying supervisors of low stock levels.
Cashier
Giant Eagle
Erie, PA
03.2022 - 09.2022
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Assisted customers with product inquiries, enhancing shopping experience through effective communication.
- Maintained clean and organized checkout area, ensuring compliance with safety standards.
- Handled cash and electronic payments, ensuring accuracy in cash drawer management.
Restaurant Server
Crazy Oven
Erie, PA
03.2022 - 09.2022
- Maintained cleanliness and organization of dining area and utensils.
- Processed customer payments accurately and efficiently using POS system.
- Responded promptly to guest inquiries and resolved issues effectively.
- Supported team members during high-demand shifts to optimize workflow.
Education
High School Diploma -
Northwest Pennsylvania Collegiate Academy
Erie, PABachelor of Science - Business
University of Pittsburgh
Pittsburgh, PA05-2029
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
Certification
- CPR Training - July 2023
Languages
Spanish
Limited Working
Timeline
Restaurant Server
Sedney Enterprises
05.2025 - 09.2025
Restaurant Server
Bob Evans
06.2023 - 11.2024
Lifeguard
Splash Lagoon Indoor Waterpark
06.2023 - 02.2024
Back of House Team Member
Little Caesars Pizza
09.2022 - 05.2023
Cashier
Giant Eagle
03.2022 - 09.2022
Restaurant Server
Crazy Oven
03.2022 - 09.2022
High School Diploma -
Northwest Pennsylvania Collegiate Academy
Bachelor of Science - Business
University of Pittsburgh