Charles Helmick
East Moline,IL
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Insurance Agent
Agency Owner/Self
Silvis, Illinois
05.2022 - Current
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Responded to customer inquiries and problems to promote great service.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Contacted underwriters and submitted forms to obtain binder coverage.
Officer Homeland Security
Department Of Homeland Security, TSA
Moline, Illinois
06.2020 - 05.2022
- Ensured the security and confidentiality of sensitive information.
- Implemented risk management strategies to mitigate potential threats.
- Enforced compliance with regulatory standards and company policies.
- Managed team of professionals to ensure operational efficiency and effectiveness.
- Directed strategic planning and implementation of organizational goals.
- Monitored and reported on operational performance metrics.
- Oversaw the development and implementation of operational procedures.
Route Manager
Federal Express
Rock Island, Illinois
06.1998 - 06.2020
- Monitored driver and laborer time and attendance to control costs and maintain safety standards.
- Prospected daily for new accounts to build connections and convert leads into sales appointments.
- Connected with established accounts to offer additional services and solicit referrals.
- Completed routine service calls to resolve customers' issues and maximize satisfaction.
- Organized and scheduled drivers, trucks and helpers to successfully meet daily route requirements.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Prepared inventory for shipment by attaching tags and labels.
- Directed investigations to verify and resolve customer or shipper complaints.
- Implemented on-the-job training activities to cross-train employees on various tasks.
Law Enforcement Officer
State of Florida Department of Corrections
Orlando, FL
06.1993 - 07.1998
- Performed surveillance using basic, static, mobile foot and vehicle, advanced surveillance and personal security techniques.
- Supervised and directed cellblock technicians to achieve processing objectives.
- Reported threats to public safety, including deficient streetlights, signs and road surfaces and removed disabled vehicles and obstructions from roadways.
- Processed incoming inmates and arrestees and compiled arrest packages, including arrest and booking documentation, fingerprints, mug shots and medical history.
- Conducted routine patrols of assigned areas to prevent, reduce and detect criminal activity and responded to emergency situations requiring law enforcement intervention; monitored and enforced traffic laws and ordinances and issued warnings and citations for traffic violations.
- Delivered specialized training to enhance officer safety, public safety and community relations.
- Run prisoner information through Washington Area Law Enforcement System (WALES) to perform comprehensive background investigations on incoming inmates and arrestees; analyze data on stolen property, motor vehicles and wanted persons.
- Subdued resisting subjects with defensive tactics and approved nonlethal weapons.
Education
Graduate Certificate - Transportation Safety
Federal Law Enforcement Training Center
Glynco,Ga05-2022
Graduate Certificate - Criminal Justice
Criminal Justice Academy
Melbourne, FL06-1993
Skills
- Client Analysis
- Customer follow-up
- Referral pipeline maintenance
- Claims reporting systems
- Prospective client identification
- Quotes and sales
- Negotiation abilities
Certification
- Licensed Insurance Agent
- Law Enforcement Office
United States Marine Corp
- Honorably Discharged
- Marine Non-Commissioned Officer
- Disabled Veteran
Affiliations
- United States Congressional Candidate Illinois 17th District
- Illinois State Representative Candidate Illinois 72nd District
Timeline
Insurance Agent
Agency Owner/Self
05.2022 - Current
Officer Homeland Security
Department Of Homeland Security, TSA
06.2020 - 05.2022
Route Manager
Federal Express
06.1998 - 06.2020
Law Enforcement Officer
State of Florida Department of Corrections
06.1993 - 07.1998
Graduate Certificate - Transportation Safety
Federal Law Enforcement Training Center
Graduate Certificate - Criminal Justice
Criminal Justice Academy