CHARLES HERTEL
LYFT
Burlington,KY
46
years of professional experience
Wheelchair Attendant providing safe airport assistance for passengers with mobility needs. Supports gate escorting, careful boarding coordination, and calm communication with travelers and airport staff. Known for tact, patience, and dependable service in busy travel settings.
Work History
driver
2 Years- Completed [number] passenger trips weekly across Kentucky and Ohio while providing courteous service.
- Provided Passenger assistance and Customer service to riders, creating a friendly and professional ride experience.
- Planned efficient routes to reduce delays and keep trips on schedule.
- Handled conflict de-escalation calmly and used clear communication with riders in varied situations.
1 Year 6 Months
- Assisted 30 passengers weekly with gate transfers and boarding support for time-sensitive flights.
- Guided passengers from check-in areas to departure gates, offering clear directions and steady service throughout the terminal.
- Applied safety procedures and conflict-de-escalation techniques to support calm, orderly passenger movement.
- Maintained professional communication with travelers and staff while documenting incidents and service concerns as needed.
42 Years 7 Months
- Provided wheelchair assistance and mobility support to passengers needing extra help through the terminal.
- Maintained vehicle inspection routines and followed safety procedures before each trip.
- Documented incidents clearly and used conflict de-escalation to support calm, professional customer interactions.
Skills
Passenger assistance
Safe driving practices
Route planning
Wheelchair assistance
Mobility support
Gate escort services
Customer service
Conflict de-escalation
Communication skills
Safety procedures
Incident reporting
Time management
Vehicle inspection
Airport terminal navigation
Customer relations
Interests
Friendly
Outgoing and looking for a part time position close to home.
Timeline
driver
LYFT
03.2024 - 03.2026Read More
Prospect Air Services CVG
10.2022 - 04.2024Read More
ITW Air Management
01.1980 - 08.2022Read More