Charles Hodits
Summary
Dynamic professional with a proven track record in small business operations and customer relations. As the Owner of Slit Lamp Services, I enhanced client satisfaction through exceptional service and efficient processes. Skilled in relationship building and financial management, I consistently fostered repeat business and referrals while maintaining a strong work ethic.
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Overview
43
43
years of professional experience
Work History
Owner
Slit Lamp Services
10.2014 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Factory Service Representative
Haag Streit Usa
06.2007 - 09.2014
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
Field Service Technician
IKON Office Solutions
06.1993 - 06.2007
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Truck Driver
Ward Steel Service
05.1982 - 06.1993
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Education
Bachelor of Science - Electrical Engineering
ITT Technical Institute
Dayton, OH04-1993
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner
Slit Lamp Services
10.2014 - Current
Factory Service Representative
Haag Streit Usa
06.2007 - 09.2014
Field Service Technician
IKON Office Solutions
06.1993 - 06.2007
Truck Driver
Ward Steel Service
05.1982 - 06.1993
Bachelor of Science - Electrical Engineering
ITT Technical Institute
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