Charles Holtz
Burr Oak
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
25
25
years of professional experience
Work History
General Manager
Lume Cannabis Co.
Coldwater
05.2024 - 11.2025
- Implemented customer service protocols to enhance client satisfaction and engagement.
- Facilitated communication between teams to support collaboration and information sharing.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Assistant Store Manager
Lume Cannabis Co.
Portage
09.2023 - 05.2024
- Assisted in managing daily store operations and staff schedules.
- Coordinated inventory management and stock replenishment activities.
- Trained new employees on customer service standards and sales techniques.
Budtender
Lume Cannabis Co.
Coldwater
12.2022 - 09.2023
- Educated customers on cannabis products and consumption methods.
- Assisted in maintaining inventory levels and product organization.
- Processed customer transactions using point-of-sale systems.
- Ensured compliance with state regulations and store policies.
- Provided exceptional customer service to enhance shopping experience.
- Collaborated with team members to create a welcoming environment.
Inventory Manager
Consume Cannabis
Quincy
10.2021 - 10.2022
- Managed inventory levels to ensure product availability and compliance with regulations.
- Coordinated stock replenishment and distribution for retail locations across the network.
- Oversaw receiving processes, verifying incoming shipments against purchase orders.
- Trained staff on inventory management systems and best practices for accuracy.
- Conducted regular audits to maintain accurate records of inventory transactions.
Budtender
Consume Cannabis
Quincy
03.2021 - 10.2021
- Assisted customers in selecting cannabis products based on preferences and needs.
- Educated clients about product effects, dosage, and consumption methods.
- Assisted customers in selecting the best products for their needs.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Weighed and prepared products in order to accurately package and label items for sale.
Graphic Design Artist
Sportsarama
Sturgis
08.2007 - 11.2020
- Designed promotional materials for various sports events and campaigns.
- Developed brand guidelines to ensure consistency across all designs.
- Utilized graphic design software to produce high-quality graphics.
- Assisted in organizing and managing digital asset libraries efficiently.
- Mentored junior designers on best practices and design techniques.
- Transformed raw sketches into high-quality vector images suitable for online or print usage.
Screen Printer
Sportsarama
Sturgis
04.2001 - 08.2007
- Operated screen printing machines for high-quality apparel production.
- Prepared screens by applying emulsion and exposing designs accurately.
- Mixed inks to achieve desired colors and consistency for printing jobs.
- Inspected finished products for quality control and consistency standards.
- Ensured that production deadlines were met while maintaining quality standards.
Education
High School Diploma -
Centreville High School
Centreville, MI05-2006
Skills
- Customer service
- Inventory control
- Staff training
- Problem solving
- Quality assurance
- Compliance oversight
- Effective communication
- Critical thinking
- Visionary leadership
Timeline
General Manager
Lume Cannabis Co.
05.2024 - 11.2025
Assistant Store Manager
Lume Cannabis Co.
09.2023 - 05.2024
Budtender
Lume Cannabis Co.
12.2022 - 09.2023
Inventory Manager
Consume Cannabis
10.2021 - 10.2022
Budtender
Consume Cannabis
03.2021 - 10.2021
Graphic Design Artist
Sportsarama
08.2007 - 11.2020
Screen Printer
Sportsarama
04.2001 - 08.2007
High School Diploma -
Centreville High School