Charles Iner
Cambridge,MA
Summary
Organized Office Manager with experience in administrative management. Methodical, detail-oriented, and with ability to adapt to existing processes or generate new administrative systems based on experience in start ups. Team player with a strong work-ethic and humble adaptability.
Overview
11
11
years of professional experience
Work History
Office Manager
Cambridge Eye Group
09.2018 - Current
- Provided customer service and handled difficult customer relations.
- Coordinated eyeglasses lens orders with optical labs.
- Kept business up to date with insurance claims and billing.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Opened and closed location and monitored shift changes and scheduling.
Guitar and Lute Instructor
Self Employed
06.2013 - Current
- Provided guitar and lute instruction to students of varying age and skill levels.
- Developed lesson curriculum based on student skill level.
- Monitored student progress and provided individualized instruction to meet student needs and goals.
- Provided feedback, guidance and support to students on participation and performance.
- Met needs of different students by adapting teaching materials and methods.
- Provided lessons both in-person and virtually.
5th-8th Grade Band Director
St. Benedict Catholic School
08.2017 - 05.2018
- Planned 4 concerts yearly and marketed concerts to students, parents and general public.
- Inventoried, maintained, repaired and purchased new instruments and gear for department.
- Monitored student progress based on detailed weekly lesson plans and assessments.
- Assessed students and assigned instruments and parts for songs and concerts.
- Led marching band in Halloween and St. Patrick's Day parades.
Sales Associate
Muddy River Guitars
10.2016 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided small-scale instrument repairs and maintenance.
- Oversaw store social media.
- Maintained online store, including merchandise entries, shipping, and returns.
Factory Production Worker
Ken's Foods
07.2015 - 01.2016
Instrument Operator
Point To Point Land Surveyors
09.2012 - 08.2013
Education
Master of Music - Historical Performance of The Lute
Boston University
Boston, MA05.2020
Bachelor of Arts - Music
Benedictine College
Atchison, KS05.2017
Skills
- Microsoft Publisher
- Scheduling
- Staff Training
- Customer Service Management
- Clerical Support
- Administration and Operations
- Database Administration
- Email Correspondence
- Evaluate Performance
- Microsoft Office
- Calendar Management
- Accompaniment and Basso Continuo performance on lute, baroque guitar, and theorbo
Websites
Musical Experience
I am a lutenist, guitarist, early music specialist, and basso continuo performer, both as a soloist and accompanist. Recent performances include collaborations with Convivium Musicum, Capella Clausura, Baroque Orchestra of Maine (BOOM), the Isabella Stewart Gardner Museum, and SoHIP Boston.
Timeline
Office Manager
Cambridge Eye Group
09.2018 - Current
5th-8th Grade Band Director
St. Benedict Catholic School
08.2017 - 05.2018
Sales Associate
Muddy River Guitars
10.2016 - 05.2018
Factory Production Worker
Ken's Foods
07.2015 - 01.2016
Guitar and Lute Instructor
Self Employed
06.2013 - Current
Instrument Operator
Point To Point Land Surveyors
09.2012 - 08.2013
Master of Music - Historical Performance of The Lute
Boston University
Bachelor of Arts - Music
Benedictine College
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