Gloria S. Robledo-Marin
Anaheim,CA
Summary
Accomplished energetic office assistant with a solid history and achievement in sales. Motivated leader with strong organizational skill and great communication.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Office Manager
El Roble Auto Repair
Anaheim , CA
01.2015 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Responsible for a broad scope of accounting, clerical and management duties, payable, accounts receivable, payroll, supporting human resource functions and compliance paperwork.
- Compared vendor prices and negotiated for optimal savings.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Customer Care Specialist
Fix Auto
Anaheim, CA
09.2019 - 01.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Responsible for Capturing the Sell when Customers who walk through the door by creating a positive and lasting first impression.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Verified accuracy of customer account information and updated when necessary.
- Assesses All Customer Needs: Initiates any & all processing requirements
- Provides Primary Phone Coverage: Addresses customer inquiries when possible
- Communicates to Personnel on Customer Appointments/Special Requirements
- Setting customer expectations, communicating to the team, and ensuring expectations are met.
- Initiates Customer Information Sheet and Vehicle Check In
- Schedules Customer Rental Cars
- Performs File Construction: Leads, Scheduled, Work In Process
- Maintains “Scheduled In” File Organization & Appointment Log
- Audits “Scheduled In” Files for Appropriate Authorizations and Payments
- Assists in Customer Care Issues and Inquiries
- Oversees Development & Distribution of “Work Orders” & “Parts Orders”
- Oversees Processing of Initial Insurance Assignments and Customer Contact
- Inputs Insurance Company information properly in each system.
- Insurance Logs and Files Current and Maintained
- Verifies Insurance Authorizations and Payments
- Collects Repair Order Payments From Customers
- Assists with Customer Call-outs for Delivery Dates & Vehicle Pickup
- Keeping the customer informed throughout the repair process.
- Providing precise/accurate information, asking questions and reading customer file to ensure correct information is given at all times.
- Participates in Daily Shop Meeting as needed and requested
- Provides Direct Support to General Manager, Office Manager, Repair Planners and Parts Manager
Office Assistant/Receptionist
Anaheim Hills Auto Body
Anaheim, CA
10.2018 - 07.2019
- Manage the telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet customers entering, determine nature and purpose of visit, and direct or escort them to specific destinations
- Receive payment and record receipts for services
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Schedule appointments maintain and update appointment calendars
- File and maintain records
- Analyze data to determine answers to questions from customers or members of the public.
Lead Chef
Canyon Catering
Orange, CA
06.2016 - 10.2018
- Monitor sanitation practices to ensure that employees follow standards and regulations
- Check the quantity and quality of received products
- Order or requisition food or other supplies needed to ensure efficient operation
- Supervise or coordinate activities of cooks or workers engaged in food preparation
- Determine how food should be presented and create decorative food displays.
Sales Associate
Zion Jewelry
Anaheim, CA
01.2012 - 05.2015
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Prepare sales slips or sales contracts
- Maintain records related to sales
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
Education
High School Diploma -
Katella High
Skills
- Receptionist, Scheduling, Billing, Filing, Data Entry, Organizational Skills, Microsoft Office, Outlook, Microsoft Word, Clerical, Sales and Customer Service
- Team Management
- Office Management
- Preparing Proposals
- Payroll Administration
- Microsoft Publisher
- Biweekly Payroll Processing
- Year-End Reconciliation
- Calculating Deductions
- Sorting and Delivering Mail
- Travel Arrangement Management
- Deposit Collection
- Cash Flow and Reconciliation
- Accounts Payable and Receivable Auditing
- Spanish Fluency
- Managing Appointments
- Skilled in Microsoft Office
- Reading Comprehension
- Mail and Package Distribution
- Administration and Operations
- Income Statements
- Type or edit your skills here
Languages
Spanish
Native or Bilingual
Timeline
Customer Care Specialist
Fix Auto
09.2019 - 01.2020
Office Assistant/Receptionist
Anaheim Hills Auto Body
10.2018 - 07.2019
Lead Chef
Canyon Catering
06.2016 - 10.2018
Office Manager
El Roble Auto Repair
01.2015 - Current
Sales Associate
Zion Jewelry
01.2012 - 05.2015
High School Diploma -
Katella High
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