Jody Thompson
Saratoga Springs
Summary
Strategic and results-driven management professional with 20+ years of experience leading teams, optimizing business operations, improving customer satisfaction, and overseeing revenue cycle management in healthcare and insurance environments. Proven ability to develop employees, streamline workflows, resolve complex customer concerns, and drive operational excellence through effective leadership and process improvement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager
Insurance First Insurance Agency
01.2012 - Current
- Managed agency operations while overseeing a personal book of business exceeding $1M in premiums and supporting a $3.5M agency portfolio.
- Developed partnerships with representatives, claims managers, and underwriters from 20 national insurance carriers.
- Led onboarding and training efforts for sales agents, quote specialists, and administrative personnel.
- Managed a corporate initiative supervising 40 employees under Ancora Risk Advisors.
Billing Manager
Saratoga Physical Therapy
01.2011 - 01.2024
- Directed revenue cycle operations for a multi-provider physical therapy practice.
- Managed billing, collections, reconciliation, records requests, and payment plan administration.
- Collaborated with leadership to improve operational workflows and financial performance.
Revenue Cycle Consultant
West Jordan Medical Center
01.2011 - 01.2012
- Led billing department reorganization and workforce optimization initiatives.
- Designed and delivered employee training programs.
- Improved team performance through process and workflow enhancements.
Front Office & Billing Manager
Zenith Family Health
01.2007 - 01.2012
- Led a team of 12 employees supporting seven providers across two locations.
- Oversaw front office operations, billing, collections, and patient services.
- Resolved complex patient concerns while improving operational efficiency.
Education
GED -
Input School Name
Computer Networking, Graphic Design
Utah Valley University
Skills
- Operations Management
- Team Leadership
- Staff Development
- Employee Training
- Customer Service Management
- Conflict Resolution
- Process Improvement
- Revenue Cycle Management
- Medical Billing
- Collections Management
- Account Management
- Consultative Sales
- Client Relations
- Strategic Planning
- Workforce Development
- Performance Management
- Administrative Operations
- WebPT
- CollaborateMD
- AdvancedMD
- EClinicalWorks
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Publisher
- Slack
- Skype
Certification
- Certified Professional Coder (CPC), AAPC
- Utah Insurance Producer License
Timeline
Office Manager
Insurance First Insurance Agency
01.2012 - Current
Billing Manager
Saratoga Physical Therapy
01.2011 - 01.2024
Revenue Cycle Consultant
West Jordan Medical Center
01.2011 - 01.2012
Front Office & Billing Manager
Zenith Family Health
01.2007 - 01.2012
Computer Networking, Graphic Design
Utah Valley University
GED -
Input School Name
LEADERSHIP HIGHLIGHTS
- Team Leadership & Development: Managed teams ranging from 12 to 40 employees across healthcare, insurance, billing, collections, administrative, and customer service functions. Recruited, onboarded, trained, and mentored new employees to improve performance and retention. Conducted performance evaluations, coaching sessions, and professional development initiatives. Identified training gaps and implemented onsite and virtual training programs.
- Operations Management: Directed day-to-day operations for multi-provider medical practices and insurance agencies. Led departmental restructuring and workflow optimization initiatives. Improved operational efficiency through process redesign and staff alignment. Coordinated cross-functional teams to achieve organizational goals.
- Customer Experience & Conflict Resolution: Recognized for exceptional de-escalation and problem-solving skills. Resolved complex customer, patient, and client concerns with empathy and professionalism. Built long-term relationships with clients, patients, insurance carriers, and business partners. Maintained high levels of customer satisfaction through solution-focused leadership.
- Revenue Cycle & Financial Management: Managed full-cycle billing operations processing over 550 claims monthly. Oversaw accounts receivable, collections, payment plans, and billing reconciliation. Managed insurance portfolios exceeding $1 million in premiums while supporting agency operations totaling $3.5 million. Improved billing accuracy, collections performance, and financial accountability.
MEDICAL BILLING & E/M CODING PRESENTER – AAPC
(2010, 2015)
COMMUNITY LEADERSHIP
Secretary & Treasurer | Angels Solace Room Parent & Assistant Secretary | Friends of Giant Steps Autism Preschool