CHARLES IRVIN M. SARILLANA
Daly City,USA
Summary
Dependable professional with extensive experience in high-volume customer service, and a proven track record of resolving guest inquiries with professionalism. Highly skilled in teamwork and maintaining composure during peak hours. Committed to delivering first-class service, and ensuring accurate, timely results in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Crew Member
Raising Cane's Restaurants
Colma , CA
11.2024 - 02.2026
- Deliver prompt and excellent customer service by addressing inquiries, and ensuring a positive guest experience.
- Collaborate with a large team to ensure timely service and accurate fulfillment during peak hours.
- Maintain rigorous organization and cleanliness of facilities to ensure a safe and welcoming environment.
Crew Member
Jollibee Foods Corp
South San Fransisco
05.2023 - 12.2023
- Provided exceptional service by ensuring order accuracy and fostering a professional dining atmosphere.
- Supported high-volume operations through effective teamwork and communication.
- Participated in specialized training focused on safety and compliance to maintain high operational standards.
- Managed work area organization while adhering to strict safety and handling protocols.
Education
Associate’s Degree - Mathematics
Skyline College
San Bruno01.2026
Skills
- Customer relations: conflict resolution, professional communication, and guest loyalty
- Operational excellence: stress management, organization, and efficient order fulfillment
- Technical and physical: rapid learning of new systems, and the ability to maintain stamina during demanding shifts
- Safety and compliance: adherence to strict safety standards and procedural guidelines
Languages
Filipino
Native/ Bilingual
Timeline
Crew Member
Raising Cane's Restaurants
11.2024 - 02.2026
Crew Member
Jollibee Foods Corp
05.2023 - 12.2023
Associate’s Degree - Mathematics
Skyline College