Charles Jinkens
Granbury,US
Summary
Dynamic professional with extensive experience at Domino's, excelling in team leadership and sales strategy. Proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in employee training and performance evaluation, driving significant improvements in store profitability and operational efficiency. Committed to fostering a high-performing team culture.
Overview
8
8
years of professional experience
Work History
General Manager
Mark Of Excellence Pizza Company
Granbury, TX
06.2026 - Current
- Directed daily operations, ensuring efficient workflow and timely service delivery.
- Implemented training programs to enhance team performance and customer satisfaction.
- Analyzed sales data to identify trends and inform strategic business decisions.
- Optimized inventory management processes, reducing waste and improving cost efficiency.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assisstant Store Manager
Mark of Excellence Pizza Company (Dominos)
Granbury, Texas
01.2024 - 06.2026
- Trained new employees on store policies and customer service standards.
- Oversaw inventory management and conducted regular stock audits.
- Handled scheduling for store shifts to achieve adequate staffing.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Addressed customer inquiries and resolved issues effectively.
- Collaborated with the store manager to develop sales strategies.
- Monitored employee performance and provided feedback for improvement.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Front of House Manager
Del Norte Tacos
Godley, TX
09.2023 - 11.2023
- Led front of house operations, ensuring exceptional customer service and smooth workflow.
- Trained and mentored team members on service standards and operational procedures.
- Developed staff schedules to optimize coverage during peak hours and reduce labor costs.
- Implemented new inventory management system to streamline supply ordering processes.
General Manager
Mark of Excellence Pizza Company (Dominos)
Granbury, TX
01.2023 - 09.2023
- Manage and train delivery drivers, ensuring exceptional customer service and operational efficiency.
- Implement sales plans, increasing store sales through targeted promotions and upselling strategies.
- Maintain inventory accuracy and uphold food safety standards, contributing to overall store profitability.
- Address customer complaints professionally, enhancing customer satisfaction and loyalty.
- Optimize labor and food costs, achieving measurable improvements in store profit margins.
- Optimized store operations, enhancing customer satisfaction and boosting profitability through strategic sales plans and efficient inventory management.
- Fostered team growth by training new drivers, delegating tasks effectively, and coaching employees on company standards and best practices.
Delivery Expert
Mark of Excellence Pizza Company (Dominos)
Granbury, Texas
02.2021 - 01.2023
- Ensured accurate order fulfillment and verification before dispatching deliveries.
- Maintained delivery vehicle cleanliness and conducted routine safety checks.
- Delivered pizzas promptly to ensure customer satisfaction and repeat business.
- Managed cash transactions and processed payments efficiently at delivery locations.
- Communicated with dispatch for updates on orders and customer requests.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Assisted in training new drivers on safe driving practices and company policies.
Ranch Hand
North Texas Feeding
Rochester, MN
01.2020 - 02.2021
- Prepared fields for planting, ensuring optimal soil conditions, boosting crop yield.
- Maintained and repaired farming equipment, reducing downtime and increasing efficiency.
- Fed and watered livestock, promoting health and productivity.
- Operated large farm equipment to distribute feed and transport stock, improving logistics.
- Built Harvestore silos nationwide, supporting various organizations' storage needs.
- Meticulously prepared fields for planting, maintained farm equipment, and executed building repairs to support seamless agricultural operations.
- Engineered and constructed advanced feeding systems, including Harvestore silos, enhancing operational efficiency across multiple farms nationwide.
Merchandiser
Keurig Dr Pepper
Mcalester, Ok
10.2018 - 10.2019
- Ensured stock rotation to minimize obsolescence and remove outdated items, enhancing inventory quality.
- Monitored competitor activities and provided feedback to improve internal processes and efficiency.
- Designed and arranged marketing displays to boost product visibility and sales.
- Placed prices and descriptive signage to enhance product displays and drive customer engagement.
- Organized front-facing displays to capture customer interest and increase revenue.
- Optimized product displays and implemented strategic merchandising techniques, driving substantial sales growth and enhancing brand visibility for Keurig Dr Pepper products.
- Devised creative merchandising solutions to maximize shelf space utilization, resulting in improved product accessibility and a notable increase in customer engagement.
Education
GED
Granbury, TXSkills
- Problem solving
- Customer service
- Inventory management
- Team leadership
- Quality assurance
- Employee training
- Sales strategy
- Performance evaluation
- Staff scheduling
- Time management
- Effective communication
References
- Dustin Robinson, Daniel Electric (Chicken Express), 682-260-3870
- Zachary West, District Manager (MOE) 682-774-2448
- Debra Wilson, General Manager (MOE) 817-762-0025
Timeline
General Manager
Mark Of Excellence Pizza Company
06.2026 - Current
Assisstant Store Manager
Mark of Excellence Pizza Company (Dominos)
01.2024 - 06.2026
Front of House Manager
Del Norte Tacos
09.2023 - 11.2023
General Manager
Mark of Excellence Pizza Company (Dominos)
01.2023 - 09.2023
Delivery Expert
Mark of Excellence Pizza Company (Dominos)
02.2021 - 01.2023
Ranch Hand
North Texas Feeding
01.2020 - 02.2021
Merchandiser
Keurig Dr Pepper
10.2018 - 10.2019
GED