Charles Kaercher
West Springfield,MA
Summary
Dynamic and detail-oriented professional with experience as a Police Dispatcher at Springfield Emergency Communications. Proven ability in incident prioritization and public safety awareness, effectively managing emergency responses. Skilled in data entry and information gathering, contributing to enhanced operational efficiency and successful resolution of incidents.
Experienced with handling emergency calls and dispatching appropriate response units. Utilizes strong communication skills to provide clear and concise information to field units. Knowledge of operating dispatch software and maintaining detailed records.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Police Dispatcher
Springfield Emergency Communications
11.2005 - 03.2025
- Operated radio communication systems to relay information to law enforcement and emergency personnel.
- Monitored multiple communication channels for incoming calls and dispatched appropriate units.
- Maintained accurate records of calls, actions taken, and outcomes for reporting purposes.
- Assisted in prioritizing emergency responses based on urgency and need for intervention.
Loss Prevention Officer
Sears Roebuck And Company
09.2002 - 08.2005
- Monitored store premises to identify and prevent theft incidents
- Conducted investigations into suspicious activities and reported findings
- Collaborated with law enforcement to facilitate recovery of stolen merchandise
Education
High School Diploma -
Cathedral High School
Springfield, MA 06-1996
Skills
- Public safety awareness
- Data entry
- Incident prioritization
- Information gathering
Certification
- CTO - Communications Training Officer
- APCO Certified
- Power Phone Call Handling
- Power Phone Law Enforcement Dispatch
- Power Phone Fire Dispatch
- Power Phone Emergency Medical Dispatch
Timeline
Police Dispatcher
Springfield Emergency Communications
11.2005 - 03.2025
Loss Prevention Officer
Sears Roebuck And Company
09.2002 - 08.2005
High School Diploma -
Cathedral High School
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