Charles Ko
Seattle
Summary
Detail-oriented professional with strong leadership and communication skills in client-facing roles. Experienced in managing complex projects and fostering collaboration between stakeholders to optimize outcomes and enhance service delivery.
Overview
8
8
years of professional experience
Work History
Executive Assistant
Pierce County Juvenile Court
Tacoma
08.2024 - 07.2025
- Supported the Court Administrator and management team with calendar scheduling, travel planning, meeting coordination, and confidential documentation.
- Prepared reports, presentations, agendas, minutes, and other documents as needed for judges and court staff.
- Acted as a liaison between the Administrator and internal and external stakeholders.
- Served as Co-Chair for the Pierce County LGBTQ+ Employee Resource Group.
Account Manager
OfferUp
Bellevue
07.2019 - 06.2024
- Managed 120+ client accounts via virtual meetings, phone calls, emails, and texts.
- Developed and implemented tailored account strategies to enhance customer satisfaction and retention.
- Identified upselling opportunities within existing accounts to maximize revenue streams.
- Organized and led an internal DEI Lunch-and-Learn series focused on LGBTQIA+ education and awareness.
Account Manager
Trupanion
Seattle
09.2017 - 06.2019
- Coordinated marketing materials and technical support for over 100 client partners.
- Delivered presentations to prospective and new clients via in-person meetings.
- Leveraged customer feedback to refine service offerings and enhance client satisfaction.
- Executed comprehensive performance reporting to track account progress and outcomes.
Education
BBA - Finance
Temple University
Philadelphia, PA01-2009
Skills
- Project management
- Client relationship management
- Performance reporting
- Marketing consultation
Timeline
Executive Assistant
Pierce County Juvenile Court
08.2024 - 07.2025
Account Manager
OfferUp
07.2019 - 06.2024
Account Manager
Trupanion
09.2017 - 06.2019
BBA - Finance
Temple University