Charles Korn
Bulverde
Summary
Skilled Property Adjuster specializing in property damage assessment, repair cost estimation, and settlement negotiation. Excels in managing complex situations involving multiple parties and conflict resolution. Committed to driving innovation and improvement that enhances outcomes for customers and stakeholders.
Overview
8
8
years of professional experience
Work History
Property Adjuster
Sagesure
San Antonio
12.2022 - 03.2026
- Managed and supervised over 70 property claims, ensuring compliance with all standards.
- Investigated coverage of losses and adjusted claims according to varying state guidelines.
- Created and negotiated detailed settlements with engineers, independent adjusters, and contractors, achieving timely resolutions for claim settlements.
- Negotiated settlements with clients based on assessment evaluations and company policies.
- Resolved complex claim issues and escalations efficiently in single phone calls.
- Collaborated with vendors and internal teams to refine processes and production tools, enhancing adjuster effectiveness.
- Provided clear explanations of coverages, exclusions, and limitations to claimants, ensuring informed decision-making.
Complex Property Claims Adjuster
Hippo
Austin
08.2021 - 12.2022
- Collaborated with claims department management to develop complex claims handling practices, enhancing team efficiency and claim resolution.
- Reviewed and evaluated condo master policies and guidelines to clarify carrier versus condo/HOA responsibilities, ensuring accurate claim assessments.
- Investigated claims by conducting interviews and gathering necessary documentation.
- Communicated effectively with clients to clarify policy coverage and claim status.
- Resolved complex issues involving multiple parties in claims, facilitating effective communication and timely resolution.
- Evaluated policy provisions, applicable laws, and other relevant information to determine claim payments or denials.
- Analyzed claim data such as photographs, diagrams, witness statements, and police reports.
- Provided training and mentorship to junior adjusters on best practices and procedures.
Property Claims Adjuster
United Services Automobile Association
San Antonio
03.2018 - 08.2021
- Represented the property claims community during a rotation for the Enterprise Member Service Representative Labs for ongoing projects related to new products and processes.
- Serve as SME (Subject Matter Expert) in design sessions and meetings for future capabilities within the enterprise.
- Facilitate recurring meetings of USAA LABS Ideas that involve gathering data and input from MSR's across the enterprise for various internal partners.
- Evaluated property damage claims for accuracy and compliance with company policies.
- Communicated with members to gather information on claims and assess damages.
- Reviewed documentation to determine coverage and validate claim eligibility.
- Adhered to company policies and procedures when handling claims.
- Evaluated value of damaged items considering market trends and depreciation factors to ensure accurate claims assessments.
Education
Business Management
Henderson State University
Arkadelphia, ARSkills
- Settlement negotiation
- Customer relationship management
- Customer service expertise
- IT expertise
- Complex Problem Solving
- Process improvement
- Presentation skills
- Strong Work Ethic
Timeline
Property Adjuster
Sagesure
12.2022 - 03.2026
Complex Property Claims Adjuster
Hippo
08.2021 - 12.2022
Property Claims Adjuster
United Services Automobile Association
03.2018 - 08.2021
Business Management
Henderson State University