Charles Landon Leyendecker
Houston,TX
Summary
Results-driven Restaurant Manager experienced in overseeing staffing, guest recovery, and daily operations within full-service dining environments. Enhanced guest loyalty through effective complaint resolution and consistent execution of service standards while ensuring compliance with health and safety regulations. Dedicated server with strong background in delivering prompt service, making personalized menu recommendations, and managing closing duties.
Overview
13
13
years of professional experience
Work History
SERVER
BeauSoleil
Houston, TX
01.2026 - Current
- Coordinated side work and section resets to maintain readiness of service areas throughout each shift.
- Communicate special requests clearly with kitchen and support teams to keep service aligned with guest expectations.
- Ensured adherence to food safety procedures when handling plates, beverages, and shared dining equipment.
- Monitored inventory levels for key service items and restocked supplies to prevent operational shortages.
RESTAURANT MANAGER
Hearsay at Levy Park
Houston, TX
12.2024 - 01.2026
- Reviewed weekly staffing levels to align service with guest demand and support financial performance.
- Provided employee supervision and constructive feedback to help staff address guest needs and improve service.
- Collected guest feedback through informal conversations and analyzed comments to pinpoint service gaps.
- Developed weekly schedules to ensure optimal staffing coverage aligned with business demands.
RESTAURANT MANAGER
Saltgrass Steakhouse
Kemah, TX
01.2016 - 12.2024
- Analyzed customer feedback to identify service gaps and implement targeted improvements.
- Investigated and resolved customer complaints involving food quality, service issues, and accommodations.
- Investigated and resolved customer complaints related to food quality and service, enhancing overall guest satisfaction.
- Managed food and beverage shipments, verifying delivery contents for quality and quantity accuracy.
SERVER
Texas Roadhouse
Friendswood, TX
03.2014 - 01.2016
- Recommended menu items based on customer preferences, enhancing dining experience and product knowledge.
- Maintained comprehensive knowledge of menu offerings, ingredients, preparation methods, and dietary restrictions to assist guests effectively.
- Trained new servers on company policies and guest service standards, ensuring consistent service quality.
- Backed smooth table service by responding quickly to changing guest needs on busy shifts.
- Assisted other servers in keeping dining areas clean during busy service periods.
Education
High School -
Clear Falls
League CitySkills
- Order precision
- Food safety
- Dining service
- Menu familiarity
- Service coordination
- Dining area management
- Customer engagement
- Guest interaction
- Problem solving
Timeline
SERVER
BeauSoleil
01.2026 - Current
RESTAURANT MANAGER
Hearsay at Levy Park
12.2024 - 01.2026
RESTAURANT MANAGER
Saltgrass Steakhouse
01.2016 - 12.2024
SERVER
Texas Roadhouse
03.2014 - 01.2016
High School -
Clear Falls