Cecilia Cookson
Dennys Restaurant
St Louis,MO
6
years of professional experience
Dependable employee, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Work History
Server
1 Year 3 Months- Delivered attentive table service while maintaining accuracy across orders, modifications, and special requests.
- Trained new servers on menu knowledge, POS procedures, and guest service standards.
- Resolved guest concerns promptly, preserving positive dining experiences and repeat business.
- Managed multiple tables efficiently during high-volume sports events and peak service periods.
- Monitored section readiness, restocked service areas, and maintained clean dining environments.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
10 Months- Served food and beverages promptly with focused attention to customer needs.
- Utilized POS system to efficiently place orders, manage bills, and address complimentary items for enhanced customer experience.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Addressed guest and employee complaints to ensure customer satisfaction and support effective team dynamics.
- Ensured compliance with legal drinking age by checking identification of guests. before serving alcoholic beverages.
- Educated customers on menu items and flavors, facilitating informed decisions based on personal taste and preferences.
Server
1 Year 11 Months- Served food and beverages promptly while attentively addressing customer needs to enhance dining experience.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and delivered excellent service, fostering customer referrals and increasing walk-in business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved guest and employee complaints to ensure customer satisfaction and maintain effective workforce dynamics.
- Checked guests' identification to confirm eligibility for serving alcoholic beverages. before serving alcoholic beverages.
- Guided customers with food intolerances to suitable menu alternatives by collaborating with kitchen staff.
Server and Hostess
1 Year- Served food and beverages promptly with focused attention to customer needs.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Fostered positive interactions with returning patrons to encourage loyalty. with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Restocked supplies during slow periods to ensure readiness for peak service times.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Seated customers in a timely manner by managing reservations and waitlists skillfully.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Checked seating arrangements regularly to maintain a welcoming environment. and checked restrooms regularly to keep spotless.
Server
7 Months- Delivered food and beverages promptly, ensuring customer satisfaction through attentive service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Fostered customer loyalty through consistent, friendly interactions that made guests feel valued. with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints promptly and professionally, fostering a positive dining atmosphere.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Science - Elementary And Early Childhood Education
Expected in
Skills
Menu Recommendations
Order Accuracy
Food Sales and Promotion
Customer Service
Food Safety Compliance
Order precision
Time Management
Cash Handling
Timeline
Server
Dennys Restaurant
08.2025 - CurrentRead More
Server
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10.2024 - 08.2025Read More
Server
Broadway Oyster Bar
09.2022 - 08.2024Read More
Server and Hostess
54th Street Bar And Grill
09.2021 - 09.2022Read More
Server
BB's Jazz, Blues And Soups
02.2021 - 09.2021Read More
Missouri Baptist University
Bachelor of Science from Elementary And Early Childhood Education
Read More