MARIA F. MACHADDO
Woodside,NY
Summary
- Enthusiastic professional with experience in customer service
For me, providing timely service with enthusiasm and efficiency is the key to maintaining superior service standards while exceeding
sales objectives.- Constantly motivated and eager to take on new challenges.
- Strong work ethic. Adaptability and exceptional interpersonal skills.
- Work effectively to quickly master new skills multitasking and time management.
- Dedicated to providing each client with a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
SERVER
BARRILES SPORT BAR \ RESTAURANTE
Queens, NY
10.2021 - Current
- Prepared drinks according to standard recipes.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Upheld high standards of sanitation in accordance with health department regulations.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Followed health safety guidelines when preparing and serving food products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Trained new employees on restaurant procedures and plating techniques.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
SERVER
GSHMAK BAKERY AND CAFE
Brooklyn, NY
03.2024 - 04.2024
- Prepared drinks according to standard recipes.
- Stayed informed about daily specials, new menu items, promotions.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server
RAS PLANT BASED
Brooklyn, NY
05.2011 - 09.2021
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Upheld high standards of sanitation in accordance with health department regulations.
- Responded efficiently to costumers inquiries and complaints in a professional manner.
Education
LIC. EN ESTUDIOS INTERNACIONALES - DIPLOMACIA
UNIVERSIDAD SANTA MARIA
CARACAS-VENEZUELA09-2015
High School Diploma -
DR. PABLO VALERA
CARACAS - VENEZUELA07-2010
Skills
- Beverage Preparation
- Table Setting
- Guest Engagement
- Order Accuracy
- Menu knowledge
- Effective customer upselling
- Dining crew workflow optimization
- Ordering Procedures
- High-volume dining
- Menu Memorization
- Table setting arrangements
- Liquor, wine, and food service
- Service prioritization
- Menu presentation
- Exceptional customer service
- Dining customer service
- Guest Relations Management
- Memory retention
- Task Prioritization
- Adaptability
- Goal Setting
- Excellent Communication
- Attention to Detail
- Effective Communication
- Menu Recommendations
- Problem-solving abilities
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
SERVER
GSHMAK BAKERY AND CAFE
03.2024 - 04.2024
SERVER
BARRILES SPORT BAR \ RESTAURANTE
10.2021 - Current
Server
RAS PLANT BASED
05.2011 - 09.2021
LIC. EN ESTUDIOS INTERNACIONALES - DIPLOMACIA
UNIVERSIDAD SANTA MARIA
High School Diploma -
DR. PABLO VALERA