Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Lanning

Raleigh,NC

Summary

Proven professional with a strong work ethic and exceptional customer service skills, honed at Bank of America and the YMCA. Expert in managing cash flow and enhancing customer experiences, demonstrating professionalism and courtesy. Skilled in time management, adept at driving results through efficiency and dedication.

Overview

12
12
years of professional experience

Work History

Teller/loan Officer

Bank Of America
Raleigh, NC
08.2001 - 12.2005
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Exhibited excellent customer service skills

Physical Education Teacher

Wake County Public Schools
Raleigh, NC
09.2000 - 06.2001
  • Organized annual field days and sports tournaments, promoting physical activity and healthy competition among students.
  • Taught physical education classes covering exercise strategies, sports, and safety.
  • Created a safe and inclusive classroom environment by establishing clear expectations for behavior and respect among students.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.

Counselor

YMCA
Raleigh, NC
09.1997 - 12.2000

Camp Counselor implementing and assisting with programs for youth K-8th grade

Assisted with after school programs for youth K-8th grade

Weight room attendant

Teaching Assistant

Wake County Public Schools
Raleigh, NC
09.1996 - 06.1997
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Supported classroom activities, tutoring, and reviewing work.

UPS Accounts

Bank Of America
Raleigh, NC
01.1994 - 06.1996
  • Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
  • Assessed accuracy of new data sources and data gathering techniques.
  • Advocated on behalf of client stakeholders to make changes and introduce initiatives to achieve superior account performance.
  • Mined and analyzed data from company databases to drive optimization and improvement of value proposition, product development, marketing techniques and business strategies.

Education

Bachelor of Arts - Communications

North Carolina State University
Raleigh, NC
12.1994

Skills

  • Exceptional customer service
  • Strong Work Ethic
  • Professionalism and Courtesy
  • Excellent time management skills

Timeline

Teller/loan Officer

Bank Of America
08.2001 - 12.2005

Physical Education Teacher

Wake County Public Schools
09.2000 - 06.2001

Counselor

YMCA
09.1997 - 12.2000

Teaching Assistant

Wake County Public Schools
09.1996 - 06.1997

UPS Accounts

Bank Of America
01.1994 - 06.1996

Bachelor of Arts - Communications

North Carolina State University
Charles Lanning