Michelle Jones
Ludlow,KY
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
12
12
years of professional experience
Work History
Teller/Loan Officer
Home Savings Bank
06.2021 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Assisted customers with banking needs and inquiries.
- Submitted loan applications to underwriter for verification and recommendations.
Default Mortgage Processor
CitiMortgage
04.2012 - 12.2019
- Prepare and resolve case exhibit files for court judgment
- Organizing case exhibits and evidence of documentation into a file for review Investigate discrepancies of Citi default documents submitted by attorneys
- Communicate with attorney's office to obtain resolution of inconsistencies with Legal and Citi records
- Examined Deed of Trust, Assignments, Mergers, POA'S and Note to ensure grantor, grantee,foreclosing party, trustee and the amount
- Meet deadlines for each order assigned with efficiency and accuracy
- Subject Matter Expert on team
- Crossed trained on all states
- Started out working only 4 states
- Complete special projects assigned by management
- Prepare and update the L2 Report on excel for upper management
- Work the Legal Exception box, review and send documents for Legal Approvals
- Monitored loan serving agreements and loan covenants to ensure compliance
- Complied applications and paperwork and double-checked for accuracy
- Organized, filed and maintained customer, department and regulatory loan records.
Education
GED -
LUDLOW HIGH SCHOOL
Ludlow, KY01.2001
Skills
- Market research and analysis
- Foreclosure real estate expert
- Reliable and trustworthy
- Relationship building
- Restructured loan packages
- Delinquent steps analysis
- Document verification
- Data acquisition
- Government restrictions
- Attorney collaboration
- Litigation documents
- Foreclosure document assessment
- Loan servicing
- Financial statement preparation
- Quality assurance
- Customer Service
- Effective communication
- Customer engagement and support
- Calendar coordination
- Project scheduling
- Ability to schedule production
- Exceptional customer service
- Strong Work Ethic
Timeline
Teller/Loan Officer
Home Savings Bank
06.2021 - Current
Default Mortgage Processor
CitiMortgage
04.2012 - 12.2019
GED -
LUDLOW HIGH SCHOOL
Similar Profiles
Marla ZirkelbachMarla Zirkelbach
Branch Operations Manager at Talman Home Savings BankBranch Operations Manager at Talman Home Savings Bank
Kimberly KaluznyKimberly Kaluzny
Senior Mortgage Loan Officer /Construction Specialist at Northwest BankSenior Mortgage Loan Officer /Construction Specialist at Northwest Bank
SONIA RIDNERSONIA RIDNER
Bank Teller at Home Savings and Loan BankBank Teller at Home Savings and Loan Bank
Jerry SpringerJerry Springer
Material Handler at JabilMaterial Handler at Jabil
Desarae DesseckerDesarae Dessecker
Peer Recovery Specialist at Greater Cincinnati Behavioral Health ServicesPeer Recovery Specialist at Greater Cincinnati Behavioral Health Services