Ronald Baker
Tulsa
Summary
Customer service expert with a strong foundation in financial transactions and team leadership. Demonstrated ability to streamline processes, balance cash drawers, and mentor staff, contributing to impressive store performance and customer loyalty.
Overview
8
8
years of professional experience
Work History
Teller/Loan Officer
First Oklahoma FCU
Tulsa
11.2024 - 03.2026
- Earned outstanding customer service award for exceptional client interactions, while pursuing loan officer coursework.
- Processed customer transactions efficiently and accurately.
- Assisted members with account inquiries and service requests.
- Maintained cash drawer integrity through regular balancing.
Store Manager
QuikTrip
Fort Worth
11.2019 - 09.2024
- I led operations at my own store in Quiktrip, achieving status as one of the highest grossing stores in the Fort Worth/Dallas area.
- Managed daily store operations, ensuring team compliance with company policies to maintain operational standards.
- Oversaw inventory management and streamlined stock replenishment processes to optimize product availability.
- Trained and mentored staff, enhancing customer service experiences and improving team effectiveness.
Teller
BOK Financial
Tulsa
04.2019 - 09.2019
- Processed customer transactions accurately and efficiently at BOK Financial.
- Assisted customers with account inquiries and resolved issues promptly.
- Maintained cash drawers and ensured compliance with security protocols.
- Reviewed mortgage documentation at BOK to ensure compliance and accuracy.
Teller
Western Sun Federal Credit Union
Tulsa
05.2018 - 09.2018
- Processed customer transactions accurately and efficiently at BOK Financial.
- Assisted customers with account inquiries and banking services.
- Processed transactions to enhance customer service experience.
- Maintained cash drawer integrity through regular balancing procedures.
Education
Business -
Oklahoma State University
Stillwater, ok07-2026
managment -
Quicktrip Managerial Classes
Fort Worth, TXSkills
- Loan processing techniques
- Financial transactions
- Cash handling and management
- Drawer balancing
- Cash drawer balancing
- Regulatory compliance
- Compliance review
- Customer financial solutions
- Banking
- Customer service
- Client relationship management
- Communication skills
- Team leadership
- Management experience
- Inventory management
- Process optimization
- Financial analysis
- Financial software
- Accounting software
- Time management
- Conflict resolution
- Computer literacy
- Customer financial solutions
Accomplishments
- Multiple customer service rewards throughout my time at Quiktrip.
Timeline
Teller/Loan Officer
First Oklahoma FCU
11.2024 - 03.2026
Store Manager
QuikTrip
11.2019 - 09.2024
Teller
BOK Financial
04.2019 - 09.2019
Teller
Western Sun Federal Credit Union
05.2018 - 09.2018
Business -
Oklahoma State University
managment -
Quicktrip Managerial Classes