Charles McClamb
Virginia Beach,VA
Summary
Hands-on retail and service professional with experience supporting store operations, training associates on policies and POS use, and helping schedule coverage for busy shifts. Known for maintaining clean, safe spaces, resolving customer concerns, and working closely with team members to keep daily service running smoothly.
Overview
8
8
years of professional experience
Work History
Assistant Manager
FYE
Virginia Beach, Virginia
09.2025 - 10.2026
- Facilitated fye sales floor operations and maintained customer service standards.
- Coordinated staff schedules to ensure optimal coverage during peak traffic and daily shifts.
- Trained associates on fye policies, pos use, and sales procedures.
- Addressed customer concerns and provided insights to store leadership for informed decision-making.
Busser/Food Runner/Dishwasher
Dave & Buster's
Virginia Beach, VA
10.2022 - 08.2025
- Coordinated with servers and staff to streamline table turnover and improve dining experience
- Set up and cleared tables quickly to support efficient service and enhance guest satisfaction.
- Maintained cleanliness and organization of dining areas, including wiping down tables, chairs, and condiment stations
- Cleared plates and glasses from tables promptly after meals to maintain cleanliness.
- Restocked supplies including napkins, utensils, and condiments to ensure uninterrupted service
- Maintained a clean and organized work area to ensure safety and sanitation standards were met.
- Followed all safety and sanitation policies and procedures.
- Welcomed guests upon arrival and handed out menus.
- Swept and mopped dining areas after closing.
Customer Service/ Donation Attendant
Second Hand Thrift
12.2021 - 08.2022
- Facilitated donation drop-off and loading process to ensure efficient handling
- Assessed donations for quality and usability, contributing to inventory management
- Upheld cleanliness and safety standards in store, enhancing customer experience
- Stocked shelves and rotated products for sales and weekly promotions
Front Service Associate
Harris Teeter
04.2021 - 06.2022
- Stocked shelves and front-faced items to enhance product visibility and accessibility.
- Maintained availability of store carts to facilitate customer convenience.
- Assisted with online grocery orders and delivery to customer vehicles.
- Maintained a clean and safe working environment
- Assisted with inventory management by stocking shelves and organizing merchandise displays.
- Provided product knowledge and information to customers, helping them make informed decisions.
- Resolved customer complaints promptly, ensuring satisfaction through efficient and effective service.
- Collaborated closely with team members to ensure smooth day-to-day operations.
- Identified potential risks associated with store activities and took corrective actions.
Sales Associate
Party City
Virginia Beach, Virginia
09.2020 - 11.2020
- Assisted customer with locating items in the store.
- Assisted with the setup of displays for weekly sales and promotions
- Stocked shelves racks and aisles with new items and reshop items
- Maintained constant presence on sales for to assist customer as needed.
- Unloaded weekly delivery trucks.
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Assisted customers with product selection to ensure customer satisfaction.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
Jump Attendant
Defy Trampoline
01.2020 - 09.2020
- Conducted daily maintenance checks on trampoline and equipment
- Assisted with birthday parties and other gatherings.
- Assisted with customer promotions based on customer needs.
- Maintained a clean environment throughout the park.
Landscaping Assistant
Williams Lawn Care
05.2019 - 10.2019
- Installed and maintained garden and flowering beds for residential and commercial properties.
- Mowed, grass, raked mulched and pruned as needed.
- Removed yard and ground debris during changing seasons and after storms.
- Performed weekly and bi-weekly landscaping checks for clients shrubs and grass.
Theater Attendant
Regal Theater
11.2018 - 08.2019
- Collected admission tickets and passes
- Assisted customers with questions concerning pricing and promotions
- Ensured cleanliness off all areas of the theater.
- Assisted with finding seats.
- Assisted with concession food and drink items and restock.
Camp Counselor
Third Baptist Church
06.2018 - 09.2018
- Provided support guidance, motivation and support to all campers and visitors
- Lead daily activities such as arts and crafts and other outdoor activities
- Provided parent updates as requested.
- Assisted with lighting/sound system for events and Sunday church services.
Education
High school diploma -
Green Run High School
VA07-2020
Skills
- Attention to detail
- Clear communication
- Performance improvement
- Positive attitude
- Working under pressure
- Multitasking and organization
- Shift flexibility
Timeline
Assistant Manager
FYE
09.2025 - 10.2026
Busser/Food Runner/Dishwasher
Dave & Buster's
10.2022 - 08.2025
Customer Service/ Donation Attendant
Second Hand Thrift
12.2021 - 08.2022
Front Service Associate
Harris Teeter
04.2021 - 06.2022
Sales Associate
Party City
09.2020 - 11.2020
Jump Attendant
Defy Trampoline
01.2020 - 09.2020
Landscaping Assistant
Williams Lawn Care
05.2019 - 10.2019
Theater Attendant
Regal Theater
11.2018 - 08.2019
Camp Counselor
Third Baptist Church
06.2018 - 09.2018
High school diploma -
Green Run High School