Charles McGrady
San Francisco,CA
Summary
Creative Small Business Owner with exceptional background spent in Moving and Storage. Proven leader with engaging demeanor and success working in most demanding environments. Talented in recruiting, training and mentoring successful teams; logistics and large project planning; sales and client development and business administration.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Owner
Top Gun Irish Moving And Storage
03.2013 - 04.2024
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered maintaining a 5- star rating on all major review platforms.
- Planned, designed, and scheduled phases for large projects. One such high end project required allocating 15 employees for 4+ months and 100+ truckloads to complete. While dealing with and adapting to a dynamic and unstable situation with multiple construction delays at the destination, we delivered flawlessly and on time.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established strong customer relationships through excellent communication and attentive service.
Operations Manager
Corrib Moving & Storage
05.2008 - 03.2013
- Supervised operations staff and kept employees compliant with company policies and procedures for a staff of up to 30.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly, dealing with up to 50 service quote requests per day and 25 confirmed customers per week.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Education
College in English -
CCSF
San Francisco, CA05.2003
Skills
- Customer Relations
- Small business operations
- Verbal and written communication
- Project Management
- Staff hiring
- Business Administration
- Employee Development
- Team Leadership
- Relationship Building
- Client Service
- Decision-Making
- Logistics
Certification
Hiking and Mountaineering, Camping, Cooking, Reading, and Cinema
Timeline
Business Owner
Top Gun Irish Moving And Storage
03.2013 - 04.2024
Operations Manager
Corrib Moving & Storage
05.2008 - 03.2013
College in English -
CCSF
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