Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles McNeill

Fayetteville,NC

Summary

Hardworking Field Technician 5 bringing 15+ years of experience performing diverse maintenance and repair duties. Under limited supervision, verify that the premise wiring & services meet all company installation & service specifications for residential and SMB customers. Perform basic to complex installation, troubleshooting & repair of video, internet, telephone services from tap to CPE or other demark locations for residential and SMB customers. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.

Overview

23
23
years of professional experience

Work History

Field Technician 5

Spectrum Cable
05.2016 - Current
  • Provide service and customer support during field visits or dispatches.
  • Tie workflow to schedule.
  • Manage all on site installation, repair, maintenance, and test tasks.
  • Diagnose errors or technical problems and determine proper solutions.
  • Produce timely and detailed service reports.
  • Document processes.
  • Operate vehicle in a safe manner and use field automation systems.
  • Follow all company procedures and protocols.
  • Communicate with customers to provide updates, gather information and resolve issues.
  • Communicate with supervisor to report progress, discuss issues and seek guidance.
  • Collaborate with other field technicians to resolve complex technical issues.

Service Technician

Time Warner Cable
07.2008 - 05.2016
  • Provide service and customer support during field visits or dispatches.
  • Tie workflow to schedule.
  • Manage all on site installation, repair, maintenance, and test tasks.
  • Diagnose errors or technical problems and determine proper solutions.
  • Produce timely and detailed service reports.
  • Document processes.
  • Operate vehicle in a safe manner and use field automation systems.
  • Follow all company procedures and protocols.
  • Communicate with customers to provide updates, gather information and resolve issues.
  • Communicate with supervisor to report progress, discuss issues and seek guidance.
  • Collaborate with other field technicians to resolve complex technical issues.

Platoon Sergeant

U.S. Army Reserve Command
09.2008 - 09.2014
  • Trained, supervised and organized over 40 soldiers and personnel.
  • Managed thousands of dollars worth of equipment during garrison and deployment operations.
  • Maintained health, welfare and combat readiness of personnel within platoon.
  • Conducted personal and professional counseling, routine inspections and physical fitness tests.
  • Enforced technical and tactical training standards to accomplish unit mission objectives.
  • Coordinated activities of subordinate personnel to support mission success.

Squad Leader

U.S. Army Active Duty
09.2000 - 07.2008
  • Trained, supervised and organized a squad of about 10-12 soldiers.
  • Maintained health, welfare and combat readiness of personnel within a squad.
  • Conducted personal and professional counseling, routine inspections and physical fitness tests.
  • Enforced technical and tactical training standards to accomplish unit mission objectives.
  • Coordinated activities of subordinate personnel to support mission success.

Education

High School Diploma -

Pine Forest High School
Fayetteville, NC
06.2000

Skills

  • Professional Communication
  • Interpersonal and Written Communication
  • Critical Thinking and Problem Solving
  • Excellent Customer Service
  • Computer and Application Use
  • Responsible and Reliable
  • Time Management
  • Equipment Maintenance

Timeline

Field Technician 5

Spectrum Cable
05.2016 - Current

Platoon Sergeant

U.S. Army Reserve Command
09.2008 - 09.2014

Service Technician

Time Warner Cable
07.2008 - 05.2016

Squad Leader

U.S. Army Active Duty
09.2000 - 07.2008

High School Diploma -

Pine Forest High School

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Charles McNeill