Charles Miller
Burke,VA
Summary
At AKB Transportation, spearheaded operations and enhanced productivity by innovating workflows and instituting risk management. Provided leadership that fostered a culture of continuous improvement and strong vendor negotiations. Leveraged problem-solving and team-building skills to significantly elevate operational efficiencies and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Operations Manager
AKB Transportation
05.2019 - 06.2024
- Managed approximately 6000 shipments per year, securing more than $4M in revenue for the last fiscal year with a profit of 10-40% per shipment.
- Successfully managed a global customer base that included freight forwarders Livingston International, Scan Shipping and OIA Global, utilizing steam ship, air, rail, and over-the-land trucking.
- Established an industry-wide reputation for professionalism, diligence, and on-time delivery, and successfully grew AKB’s customer base using a referral basis.
- Extremely knowledgeable with all National Motor Freight Classification (NMFC) standards and codes, utilizing industry Best Practices in governance of assigned work.
- Handled thousands of specialized shipment scenarios, including very difficult hazardous materials, extreme oversized cargo requiring the coordination of pilot cars, extreme overweight loads exceeding 55,000 lbs, and custom bonded shipments.
- Created and managed a network of drivers to support the transit of 1000 containers per year between Chicago, IL and Clayton, IN in support of the GEODIS project for OIA Global, realizing a 90% success rate.
- Routinely demonstrated leadership skills by training peers and direct reports, reviewing status with administrative personnel and account managers, and conducting weekly status meetings with the team to address internal issues.
- Extremely adept with the Dr. Dispatch Transport Management Software (TMS), generated company reference numbers, tracked billing reference numbers, shipment information, container numbers, weights, pieces, pallets, dims, pickup and delivery locations. Proactively utilized SSL websites to track container location, LTL websites to track LTL shipments, and Port or railyard websites to see current status of containers.
- Utilized cost analysis to create different shipping alternatives for a wide variety of customer shipping scenarios.
- Established a reputation at AKB as an exemplary logistics professional, possessing a broad skill set, a very strong work ethic, and achieved goals without the need for oversight or management supervision.
- Served as a dedicated customer advocate and worked tirelessly to manage initial customer expectations, and proactively informed them of each phase of shipping from origination to destination.
Education
Associate of Science - Business Administration
Northern Virginia Community College
Annandale, VA12-2018
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Multitasking
- Logistics Management
- Negotiations
- Microsoft Office Proficiency
Affiliations
- National Association of Shipping Professionals
- Logistics International
Timeline
Operations Manager
AKB Transportation
05.2019 - 06.2024
Associate of Science - Business Administration
Northern Virginia Community College
Similar Profiles
Charles MillerCharles Miller
VP of Operations at AKB TransportationVP of Operations at AKB Transportation
Stephanie JoyceStephanie Joyce
Contract Bookkeeper at AKB AccountingContract Bookkeeper at AKB Accounting
Deepak JosephDeepak Joseph
Document Controller at AKB Builders & DevelopersDocument Controller at AKB Builders & Developers