Charles Moore
Kannapolis,United States
Summary
Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Offering successful career history comprising more than 10 years.
Overview
27
27
years of professional experience
1
1
Certification
Work History
IT Systems Engineer II
Mecklenburg County
04.2019 - Current
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Streamlined troubleshooting processes by creating comprehensive documentation to guide support teams.
- Launched job shadowing on the Engineering and Storage team by training the first job shadower.
- Daily duties include interaction with Active Directory, Exchange Admin Center, Azure Portal, ServiceNow, Rubrik, vSphere and customer facing end devices.
Engineer
Southeastern Technology Group Inc.
08.2013 - 03.2019
- Developed cost estimates and project specifications for proposals.
- Maintained and installed infrastructure environment for Transportation and Building Services departments within Charlotte Mecklenburg School system. Included, but not limited to server, network and desktop infrastructures.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
Pressman
The Wall Street Journal
02.1998 - 08.2013
- Ensure the safe and efficient operation of a TKS web feed printing press
- Accurately read work orders to determine setup specifications and instructions
- Great work ethic and sense of team work with other crew members in the daily production of The Wall Street Journal
- Use high speed computer integrated printing press and computer controlled pre-press plate making equipment
- Set up, adjust, operate, and maintained all aspects of the printing press and post-press machinery
- Generates nightly reports to document daily activities
Education
Information Technology - Netwoking
Rowan-Cabarrus Community College
01.2014
Skills
- Software Installation
- Active Directory
- Cisco Technologies
- Root-cause analysis
- Continuous improvement
- Disaster recovery
- Application testing
Certification
MCSE: Server InfrastructureMCSE: Server Infrastructure
MicrosoftMicrosoftIssued Aug 2016 · Expired Aug 2019Issued Aug 2016 · Expired Aug 2019
Credential ID F773-7239
MCPS: Microsoft Certified Professional Issues 2013 Credential ID E248-5047 Microsoft Technology Associate-Security Fundamentals Credential ID G427-5623
Cisco Certified Entry Networking Technician Issued Aug 2013 · Expired Aug 2016 Credential ID 414974216772APAJ
Timeline
IT Systems Engineer II
Mecklenburg County
04.2019 - Current
Engineer
Southeastern Technology Group Inc.
08.2013 - 03.2019
Pressman
The Wall Street Journal
02.1998 - 08.2013
Information Technology - Netwoking
Rowan-Cabarrus Community College
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