Dedicated IT professional seeking to transition into IT leadership, with proven experience architecting and delivering enterprise-scale solutions for thousands of customers. Skilled in building and maintaining long-term relationships with vendors, stakeholders, and end users. Adept at leading multi team projects, driving process automation, and implementing new technologies that improve operational efficiency. Recognized for the ability to align IT strategy with business goals, ensuring secure, scalable, and cost-effective solutions.
· Provided Tier 3 technical support for 500K+ employers and government agencies, troubleshooting networking, hardware, and software issues.
· Led on-site technical infrastructure support for a remote facility, including server, network, and storage configuration.
· Assisted migration of E-Verify and SAVE applications to AWS (EC2, S3, Route 53, OpsWorks, ELB).
· Supported performance testing using Apache JMeter and LoadRunner.
· Developed and delivered training programs for Tier 1 and Tier 2 personnel, as well as conducted all interviews of all individuals.
· Delivered Tier 1–3 support for 150+ staff and 500 students.
· Managed infrastructure including Windows Server, VMware vCenter, Hyper-V, UniFi Wireless, Dell OpenManage (NAS), Lightspeed Web Filtering, Active Directory, Group Policy, and Avast Administration.
· Maintained IT asset inventory using Spiceworks and other tracking tools.
· Installed and configured network cabling, switches (Avaya, 3Com), patch panels, firewalls, and load balancers.
· Assisted in deploying a VoIP phone system and performed patch testing/rollout for servers and network devices.