Charles Morgan
Tellico Plains,TN
Summary
Results-driven professional with a strong background in customer service and event planning. Expertise in staff scheduling and team development, contributing to increased operational efficiency and guest satisfaction in both restaurant and entertainment venue settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Crawdaddys/ Myron Mixons
Gatlinburg, Tennessee
05.2016 - 02.2026
- Oversaw daily operations and ensured efficient service delivery in a high-volume restaurant.
- Managed staff scheduling and training to enhance team performance and ensure high service quality.
- Oversaw daily business operations including budgeting, staffing, scheduling, inventory control, customer service, and sales to drive operational efficiency.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed team building activities to foster collaboration among departments and improve workplace morale.
Owner/operator
Charlie Bears Putt Putt
Townsend, Tennessee
01.2020 - 01.2024
- Created promotional events that successfully attracted families and increased customer attendance.
- Ensured equipment and facilities met safety and cleanliness standards to provide a secure environment for guests.
- Managed cash transactions and performed end-of-day reconciliation to maintain accurate financial records.
- Managed daily operations of a miniature golf course and entertainment venue.
Hourly Manager
Red Lobster
Chattanooga, Tennessee
04.2014 - 05.2016
- Managed daily operations to enhance customer service and satisfaction.
- Trained and mentored staff to elevate team performance.
- Monitored staff performance and addressed issues.
- Coached and developed team members to strengthen job performance.
Education
Associate of Applied Science - Hotel, Resort And Restaurant Management
Le Cordon Bleu
Scottsdale, AZ12-2015
Skills
- Operations management
- Budgeting
- Performance metrics
- Inventory control
- Staff scheduling
- Event planning
- Customer service
Certification
- ABC license valid until March 2028
Timeline
Owner/operator
Charlie Bears Putt Putt
01.2020 - 01.2024
General Manager
Crawdaddys/ Myron Mixons
05.2016 - 02.2026
Hourly Manager
Red Lobster
04.2014 - 05.2016
Associate of Applied Science - Hotel, Resort And Restaurant Management
Le Cordon Bleu