Charles Moseley
Wallingford,PA
Summary
As a recipient of the Regional Development Initiative from the National Association Of Theater Owners and a dedicated team trainer at Target, I have successfully contributed to the growth of Water Tower Cinema by increasing its market share by 5%. Through strategic initiatives and effective leadership, I have played a pivotal role in driving the success of the organization. With a proven track record in regional development and a passion for fostering team collaboration, I am committed to delivering exceptional results and driving continuous improvement.
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager
Water Tower Cinema
07.2021 - Current
- Celebrated for providing customers with unique experience
- Spearheaded creating work culture founded in diversity
- Increased personal aptitude in computer and technical knowledge through adversity
- Developed employee recognition and appreciation program
- Communicated Companies vision and brand objectives
- Conducted staff and manager training which increased positive guest feedback
- Implemented marketing programs and strategies increasing revenue
- Drove maintenance projects to Improve safety, operations and cut costs
Customer Service Advisor
CARMAX
01.2020 - 06.2021
- Accurately interview and document customer concerns in person and over the phone
- Created repair orders and routed work to technicians or mechanical associates
- Read interpret and transcribe data to maintain accurate records and budget
- Explain repairs,recommendations and service performed to customers understanding
- Constantly prioritize and delegate multiple tasks to achieve daily goals
Deputy General Manager
REGAL ENTERTAINMENT GROUP
01.2018 - 12.2020
- Monitored risk management as it pertains to prevention of emergency situations
- Scheduled necessary maintenance and repairs on appliances
- Hiring, training, developing, mentoring, counseling and scheduling of employees
- Optimized profits by maintaining cost controls
- Supervised all leadershIp and staff members under General Manager
- Responsible for prompt reporting of accidents and business Interruptions
- Supported and drove all marketing programs and promotions
- Answered customer questions and complaints
- Controled and looked over inventory shortages, spoIlage levels and inconsistencies
Senior Team Leader - Logistics
Target
01.2001 - 01.2003
- Supervised overnight merchandising functions for retail store that exceeded $60M annual sales
- Managed and scheduled a team member crew of 30
- Served as department team trainer
- Received Company brand leadership training
- Maintained nightly, weekly and monthly metric goals with accuracy
- Responsible for monitoring and enforcing loss prevention and safety techniques
- Inspected inventory for quality standard
Assistant Manager
CVS Pharmacy
01.1999 - 01.2001
- Oversee all aspects of Inventory and personnel management for retail store that grossed $10M annually
- Directed staff, planned schedules provided training and performance evaluations
- Reviewed and analyzed financial and operational reports to project sales and profit
- Provided customer service and customer complaint resolution related to sales and service
Education
Bachelor of Science - Labor and Industrial Relations
Penn State University
University City, PA05.1999
Skills
- Organizational skills
- Continuous improvement
- Management
- Customer service
- Communication skills
- Leadership
- Microsoft Office
- Supervising experience
- Hospitality
Certification
Food Handler Certification
Personal Information
Willing To Relocate: Anywhere
Timeline
General Manager
Water Tower Cinema
07.2021 - Current
Customer Service Advisor
CARMAX
01.2020 - 06.2021
Deputy General Manager
REGAL ENTERTAINMENT GROUP
01.2018 - 12.2020
Senior Team Leader - Logistics
Target
01.2001 - 01.2003
Assistant Manager
CVS Pharmacy
01.1999 - 01.2001
Bachelor of Science - Labor and Industrial Relations
Penn State University
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