Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Murphy

Service Manager/ Shop Foreman
Plymouth,MA

Summary

Dynamic Service Manager with a proven track record at Audi Norwell, excelling in team leadership and problem-solving. Enhanced customer satisfaction through effective communication and streamlined processes, resulting in increased repeat business. Skilled in upselling services and training staff, fostering a positive work environment while driving revenue growth.

Overview

40
40
years of professional experience

Work History

Service Manager

New England Freshwater Marine & Watersports
04.2021 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.

Service Manager

Audi Norwell
06.1985 - 04.2021
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Monitored service staff performance and provided feedback for improvement.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.

Shop Foreman/Gold Level Technician

Porsche Norwell
06.1985 - 08.2018
  • Used hand and power tools, equipment, and instruments accurately.
  • Oversaw maintenance and repair of shop equipment.
  • Trained and coached employees to improve performance and skills.
  • Directed daily operations of team of [Number] technicians and shop professionals.
  • Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
  • Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
  • Assisted in the recruitment process by interviewing potential hires and selecting qualified candidates to join the team.

Education

Abington High
Abington, MA
06-1985

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving

Timeline

Service Manager

New England Freshwater Marine & Watersports
04.2021 - Current

Service Manager

Audi Norwell
06.1985 - 04.2021

Shop Foreman/Gold Level Technician

Porsche Norwell
06.1985 - 08.2018

Abington High

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Charles MurphyService Manager/ Shop Foreman