Summary
Overview
Work History
Education
Skills
Member and Volunteer for various organizations including The Elks and The American Legion
Timeline
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Charles Nine

Holland,MI

Summary

Accomplished Former Business Owner, Executive Recruiter, Coach, Trainer and United States Army Officer looking to Reestablish Presence as a Mortgage Loan Officer. Expert in all aspects and forms of leadership and Driven to Exceed Goals and Expectations. Currently Licensed California, Georgia, Illinois, Iowa, Maine, New Jersey, Ohio, Texas and Virginia.

Overview

21
21
years of professional experience

Work History

Mortgage Loan Officer

Allied First Bank
Scottsdale, AZ
01.2022 - 03.2022
  • Worked with underwriters to fix application problems and resolve issues.
  • Reviewed loan files and updated to match current standards.
  • Explained different types of loans pertaining to client situations.
  • Explained very technical financial information to applicants in easy to understand language.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

Mortgage Loan Officer

Rocket Mortgage
Detroit, MI
03.2021 - 11.2021
  • Worked with underwriters to fix application problems and resolve issues.
  • Reviewed loan files and updated to match current standards.
  • Explained different types of loans pertaining to client situations.
  • Explained very technical financial information to applicants in easy to understand language.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Monitored pipelines to track and log status of loans.

Technical Operator

LG CHEM Energy Solution
Holland, MI
08.2020 - Current

Module CT Scanning, analyzing results and preparing shipping reports.

Licensed Realtor

Keller Williams Gulf Coast
Gulf Breeze, FL
03.2017 - 07.2020
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Advised sellers staging homes to be more appealing to buyers, increasing average selling prices.
  • Compared properties with similarly sold properties to determine competitive market prices.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Wrote effective listings detailing property features, resulting in increase in showings.

Senior Caregiver

Personal Care Giver
Gulf Breeze, FL
10.2013 - 03.2017
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Worked to improve and enhance patient lives through effective and compassionate care.

Licensed Insurance Producer

Aflac
Houston, TX
06.2010 - 10.2012
  • Applied knowledge of customers and territories to market programs and initiatives.
  • Promoted Aflac products and services using upselling and other sales strategies.
  • Built relationships with clients through active listening and rapport building talents to provide excellent service.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.

Business Owner

Fairway Independent Mortgage
Saginaw, MI
05.2000 - 04.2009
  • Recruited and developed successful leadership staff to handle day-to-day business operations.
  • Expanded business by hiring and training staff and marketing franchise to local consumers.
  • Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
  • Put together realistic budgets based upon costs and fees for effectively operating business.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Exceeded sales goals through effective employee management.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Consulted with customers to assess needs and propose optimal mortgage solutions.
  • Provided outstanding coaching to team of employees, which boosted efficiency throughout company.

Education

Bachelor of Science - Bachelor of Science Sociology

University of Maryland
College Park, MD
08.1991

Skills

  • Leadership
  • Market Research
  • Analytical Thinking, Problem Solving
  • Prospecting Clients
  • Loan Writing and Recommending Mortgage Programs
  • Appraisal Reports
  • Developing and Maintaining Relationships with Circle of Influence
  • Sales and Marketing
  • Processing Loan Applications
  • Contract Preparation
  • Selling Techniques
  • Mortgage Loan Counseling
  • Coaching
  • Cross Selling Based on Customer Needs
  • Time Management

Member and Volunteer for various organizations including The Elks and The American Legion

Fund Raising

Event Organizing, Execution and Participation

Social Media Communications

Youth Drug Awareness

Timeline

Mortgage Loan Officer

Allied First Bank
01.2022 - 03.2022

Mortgage Loan Officer

Rocket Mortgage
03.2021 - 11.2021

Technical Operator

LG CHEM Energy Solution
08.2020 - Current

Licensed Realtor

Keller Williams Gulf Coast
03.2017 - 07.2020

Senior Caregiver

Personal Care Giver
10.2013 - 03.2017

Licensed Insurance Producer

Aflac
06.2010 - 10.2012

Business Owner

Fairway Independent Mortgage
05.2000 - 04.2009

Bachelor of Science - Bachelor of Science Sociology

University of Maryland
Charles Nine