Charles Outlaw
Las Vegas,NV
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Server
Winnie & Ethel’s Downtown Diner
Las Vegas, NV
08.2024 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Front Server
Brezza
Las Vegas, NV
02.2022 - 02.2024
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
Front Server
Majordomo
Las Vegas, NV
05.2020 - 07.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Gaming Bartender
Michael T’s
08.2018 - 10.2021
- Answers phones and acted as active manager for must shifts I was working
- Created great rapport with local guest as well as guest staying on our hotel property
- Bussed, sanitized and mopped thoroughly every shift especially during the trying times of the pandemic to make sure everything was clean
Model Server Assistant
Drai’s Beach Club
02.2019 - 03.2020
- I made sure cabanas were kept cleaned and detailed
- Helped run food when necessary to provide a team friendly atmosphere where everyone is working together
- Implemented marketing strategies which resulted in 12% growth of customer base.
Model Server Assistant
Rehab Beach Club
01.2017 - 11.2018
- Created a fun and engaging experience for guest
- Kept up a nice physical appearance
- Cleaned, pre-bussed and organized our area so cocktail waitress could focus on adding to a memorable guest experience.
Education
Hospitality and Economics - Studies
Montgomery College
Rockville, MD06.2012
Skills
- Reliable and punctual Engaging personality
- Neat, clean and professional appearance Excellent multi-tasker
- Math and language skills Comfortable standing for long time periods
- Sales expertise
- Positive and friendly attitude
- Service recovery
- Food and beverage pairings
- Menu memorization
Accomplishments
- Implemented a new product inventory tracking system which reduced monthly food costs by significant numbers
- Recognized by peers and management for going above and beyond normal job functions
Certification
Techniques of Alcohol Management (TAM) Certified Server/Seller
Food Handler Safety Training Certified
Timeline
Lead Server
Winnie & Ethel’s Downtown Diner
08.2024 - Current
Front Server
Brezza
02.2022 - 02.2024
Front Server
Majordomo
05.2020 - 07.2022
Model Server Assistant
Drai’s Beach Club
02.2019 - 03.2020
Gaming Bartender
Michael T’s
08.2018 - 10.2021
Model Server Assistant
Rehab Beach Club
01.2017 - 11.2018
Hospitality and Economics - Studies
Montgomery College