Charles Pace
Weatherford,Texas
Summary
Results-driven profit-minded leader with over 40 years' experience maximizing dealership potential through innovative focus on People, Processes & Profit. My background includes Fixed Operations Director, Service Director, Service Manager, Service Advisor and Technician with a solid record of achievement. In-depth knowledge and experience in managing key Customer Satisfaction Indexes (CSI's), quality assurance, problem resolution & promoting/enhancing company image while developing a winning team & loyal customer base. Consistently recognized as an effective & resourceful leader working in diverse team settings with exceptional interpersonal & multitasking abilities.
Overview
15
15
years of professional experience
Work History
Fixed Operations Director
Vandergriff Chevrolet
01.2020 - 01.2025
- Directive from Managing Partner/GM to improve the Service Department gross/net & customer base.
- Implemented marketing strategies, processes and structure for the department through effective recruiting, hiring, consistent training/role playing & high priority mentoring.
- Motivated & empowered a staff of eighty-seven of the best in the business, to meet & exceed established goals.
- We operated with ten Advisors for Quick Service and Main Line, three Advisors for Internal, Preowned and New.
- The shop consisted of thirty-eight technicians, of which several achieved Master Technician status and at least four others on their way.
- A staff of thirteen cross trained and highly efficient personnel kept our business office on point.
- Training for all the staff is crucial to the team's success.
- We consistently achieved goals of over 1.1 million gross in Service, with 60% or more net to gross and Parts attained 70% or more net to gross.
Consultant
C Pace Solutions LLC
06.2016 - 01.2020
- Company Overview: Consultant to Dealerships & Independent Auto Repair centers assessing their equipment needs.
- Quota levels on average were 1.3 million, received 100% award from Hunter for achieving quota.
- Consistently in the top 25% in sales.
- Delivered & installed state-of-the-art equipment, helped the customer secure financing if needed & instructional guidance to properly use the equipment.
- Provided consultative selling & internal process recommendations to ensure the best practice success.
- Consultant to Dealerships & Independent Auto Repair centers assessing their equipment needs.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Service Director
AutoNation Ford
09.2015 - 05.2016
Fixed Operations Director
Vandergriff Honda
01.2015 - 09.2015
Fixed Director
Texas Motors Ford
01.2013 - 01.2015
Service Director
Vandergriff Chevrolet
01.2010 - 01.2013
Education
Associate of Applied Science -
Skills
- CDK
- Reynolds
- DealerTrack
- GMAC Dealer School
- GM Dealer Connect
- FMC
- 20 Group sessions
- Real Estate License
- Certified Diver
- Cyclist
- Decision-making
- People management
- Operations management
Timeline
Fixed Operations Director - Vandergriff Chevrolet
01.2020 - 01.2025
Consultant - C Pace Solutions LLC
06.2016 - 01.2020
Service Director - AutoNation Ford
09.2015 - 05.2016
Fixed Operations Director - Vandergriff Honda
01.2015 - 09.2015
Fixed Director - Texas Motors Ford
01.2013 - 01.2015
Service Director - Vandergriff Chevrolet
01.2010 - 01.2013
Tarrant County College - Associate of Applied Science,