William Lake

Duties include but not limited to:

• Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
• Providing high level of customer service support service manager and maintain and drive profitability.
• Ensure a clean, well maintained safe OSHA compliant shop.
• Perform weekly inventories on customer service units and there repair progress, also weekly parts inventories to insure parts are arriving in a timely manner.
• P&L management, labor control and payroll Processing.
• Monthly Facility walks inside and out ensuring a presentable dealership at all times.
• Established strong relationships with manufacturers and vendors to negotiate favorable pricing on parts and services.
• Hiring, Training and dismissal of associates, assisting service lead with training and associate growth.
• Provide a high morale atmosphere where employees enjoy coming to work.
• Responsible for a neat organized Lot representation of New, Used and service repair R.V.S
• Assist general manager and retail manager where needed to maintain a close teamwork atmosphere within the dealership.
• Well Versed in OSHA training requirements.

Manage a professional retail team focusing on customer servicing and meeting the RV customer needs.

Responsibilities include:

• Developed training programs for staff to enhance product knowledge and customer service skills.
• Hiring and Training and dismissal of employees.
• Ensuring a high level of training and product knowledge to better assist the RV, Customer while on the road.
• P&L reconciliation, payroll processing and labor control.
• Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
• Inventory control, weekly, monthly, and yearly counts. Analyze inventory levels to optimize stock management and reduce shrinkage.
• Warehouse integrity and Cleanliness.
• Obtaining sales goals and executing at the highest level possible.
• Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
• Optimized store displays and appearance via strategic merchandising.
• Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
• Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
• Keeping a high morale atmosphere to improve employee retention.
• Boosted employee retention rates by fostering a positive work environment, providing growth opportunities.

Recognized as an employee who " Shows initiative and can add value anywhere with in the Organization" and also singled out as a "Breath of fresh air because of willingness to help with a positive attitude.

• Consistently among leaders in customer compliments in the District.
• Proactively evaluated competitive activity and business functions including sales marketing and operations: Focusing on uncovering deficiencies, identifying opportunities and suggest recommendations to restructure the organization.
• Offered innovative ideas that financially benefit and service-driven orientation to the company.
• I was involved in the implementation of loss prevention methods which resulted in top honors.

District Company Duties:

• Utilizes company tools, reports and feedback to effectively analyze trends and identify opportunities.
• Managed all store process to company standards including freight flow, merchandise presentation and reconciliation of all sales, Cash inventory transactions.
• Participates in interviewing, selection, hiring, training and performance evaluations of all associates in collaboration with the store management.
• assisted with schedules and payroll process on a daily and weekly basis.

Selected Accomplishments: Consistently ranked among top performers, expanding customer base while Recognized as a strategic store manger who cooperates with senior management to address organizational challenges in achieving the business financial goals and objectives.

Developed and implemented marketing strategies designed to improve sales.

• Responsible for all phases of the stores operations.
• Manages and controls the operations of the store to ensure that the company standards and expectations are consistently met.
• Executes business plan and associated programs that will deliver the desired sales and profit results, while maintaining good quality customer service.
• Recruits, trains and develops Associates.
• Manages the operations of the stockroom to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and maintains tight control of all merchandise in stock areas.

Selected Accomplishments:

Recognized as a strategic team player who cooperated with senior management to address organizational challenges in achieving the business financial goals and objectives.

Developed and implemented marketing strategies designed to improve sales.

• Conducted inventory control ad loss prevention measures.
• Experience in all facets of sporting goods department, (Fire arms, fishing license and sports equipment).
• Developed and implemented marketing strategies designed to improve sales.
• Trained employees in department and sales techniques.
• Resolved complaints to ensure customer satisfaction.
• Participated in the Manager on Duty program, which requires a complete understanding of all store procedures.