Richard Jackson
Lee's Summit,MO
Summary
Dynamic Fixed Operations Director with a proven track record at Jay Wolfe Honda, enhancing operational efficiency and driving a 40% increase in business growth. Expert in inventory management and staff development, fostering teamwork to exceed corporate objectives and elevate customer satisfaction through innovative service processes.
Overview
29
29
years of professional experience
Work History
Fixed Operations Director
Dream Automotive
Kansas City, Kansas
04.2024 - 11.2025
- Oversaw daily operations of service department and parts inventory management.
- Coordinated communication between departments to enhance operational efficiency.
- Managed customer service initiatives to improve client satisfaction levels.
- Analyzed service department performance and identified areas for improvement.
- Created policies and procedures for safe work practices in the Fixed Operations Department.
Fixed Operations Director
Midwest Marine Boat CO.
01.2023 - 02.2024
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced overhead costs without sacrificing quality through careful vendor selection and negotiation strategies.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Paid attention to detail while completing assignments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Drove optimization of client experience, surpassing corporate objectives and delivering additional 40% business growth.
Fixed Operations Director
Jay Wolfe Honda
08.1996 - 12.2023
- Boosted customer satisfaction by implementing efficient service processes and streamlining communication between departments.
- Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
- Enhanced employee productivity by conducting regular evaluations, providing constructive feedback, and arranging relevant training programs.
- Developed comprehensive budgets and financial forecasts for fixed operations, ensuring fiscal responsibility and profitability.
- Implemented inventory control systems to maintain adequate stock levels while reducing carrying costs.
- Improved repair order turnaround time by optimizing scheduling procedures for increased workflow efficiency.
- Collaborated with sales department to coordinate vehicle deliveries, trade-ins, and reconditioning efforts for maximum efficiency.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
- Directed fixed operations of 50-member team, driving services excellence, implementation of new programs, and attainment of sales objectives in alignment with market trends.
Education
High School Diploma -
Hickman Mills High
Kansas City, MO05.1983
Skills
- Teamwork and Collaboration
- Inventory Tracking and Management
- Staff Development
- Operational Efficiency
- Revenue Generation
- Performance Evaluations
Accomplishments
- Supervised a team of 50 staff members.
- Used Microsoft Excel to develop payplans and track tech performance.
Timeline
Fixed Operations Director
Dream Automotive
04.2024 - 11.2025
Fixed Operations Director
Midwest Marine Boat CO.
01.2023 - 02.2024
Fixed Operations Director
Jay Wolfe Honda
08.1996 - 12.2023
High School Diploma -
Hickman Mills High