James Pinkston
Bokoshe
Summary
Results-driven Fixed Operations Director with a proven record in enhancing customer satisfaction and operational efficiency. Expertise in team leadership and problem-solving, with a focus on implementing performance targets to drive productivity.
Overview
24
24
years of professional experience
Work History
Fixed Operations Director
Camping World
Poteau, OK
08.2008 - 06.2026
- Directed operational strategies to enhance service efficiency and customer satisfaction.
- Implemented process improvements resulting in streamlined workflows across service departments.
- Led cross-functional teams to achieve alignment on operational goals and performance metrics.
- Analyzed service department performance data to identify trends and drive strategic decisions.
- Developed training programs for staff to elevate technical skills and service quality standards.
- Fostered a culture of continuous improvement through regular team meetings and feedback sessions.
- Maximized revenue potential by actively identifying up-sell opportunities during routine vehicle inspections.
- Ensured consistent, high-quality customer service by implementing standardized processes and performance expectations across the fixed operations team.
- Monitored financial performance through daily reports.
- Introduced new technology solutions into daily workflows, enhancing overall operational effectiveness.
- Supervised mechanics, service advisors and sales personnel.
- Spearheaded marketing initiatives to increase customer awareness of dealership services and promotions.
- Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
- Implemented inventory control systems to maintain adequate stock levels while reducing carrying costs.
- Developed comprehensive budgets and financial forecasts for fixed operations, ensuring fiscal responsibility and profitability.
- Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
- Resolved escalated customer complaints promptly and professionally, maintaining a high level of client satisfaction.
- Enhanced employee productivity by conducting regular evaluations, providing constructive feedback, and arranging relevant training programs.
- Elevated employee retention rates by cultivating a supportive work environment that fostered professional growth.
- Ensured compliance with all industry regulations and manufacturer guidelines through diligent monitoring of procedures and documentation.
- Cultivated strong internal, customer, and manufacturer relationships.
- Teamed up with sales and parts specialists in project planning and deliveries to achieve on-time and within budget completion.
- Oversaw facility maintenance projects to ensure safe, clean, and organized work environments for employees and customers alike.
- Boosted customer satisfaction by implementing efficient service processes and streamlining communication between departments.
- Assessed utilization levels of employees and resources in each department to enhance performance.
- Improved repair order turnaround time by optimizing scheduling procedures for increased workflow efficiency.
- Boosted staff loyalty and reduced turnover with the introduction of innovative programs.
- Created a positive workplace culture by promoting teamwork, open communication, and professional development opportunities among staff members.
- Directed fixed operations of 40-member group, driving services excellence, implementation of new programs and attainment of sales objectives in alignment with market trends.
- Collaborated with sales department to coordinate vehicle deliveries, trade-ins, and reconditioning efforts for maximum efficiency.
- Reduced overhead costs without sacrificing quality through careful vendor selection and negotiation strategies.
- Analyzed operational data to identify areas of improvement, implementing targeted action plans for continuous growth.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Resolved customer issues to support team members and uphold service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Operated forklift and trained new operators on safety protocols and operational procedures.
Package Machine Operator
Bremner Food Group
Poteau, OK
01.2006 - 07.2008
Parts Coordinator
Whirlpool
Fort Smith, AR
01.2002 - 12.2005
Education
Associate of Science - Mechanical Engineering
Carl Albert State College
Poteau, OK05-2002
Skills
- Setting goals
- Customer relations
- Operational efficiency
- Maintaining compliance
- Staff development
- Quality assurance standards
- Workforce planning
- Cultivating productive relationships
- Optimizing profitability
- Employee retention strategies
- Implementing performance targets
- Improving operations
- Staff training and development
- Health and safety compliance
- Scheduling and coordination
- Facility maintenance
- Teamwork and collaboration
- Problem-solving
- Customer service
- Time management
- Attention to detail
- Reliability
- Team leadership
- Decision-making
- Employee relations
- Hiring and onboarding
- Business leadership
- Inventory control
- Delegating work
- Quality assurance
- Payroll administration and timekeeping
Timeline
Fixed Operations Director
Camping World
08.2008 - 06.2026
Package Machine Operator
Bremner Food Group
01.2006 - 07.2008
Parts Coordinator
Whirlpool
01.2002 - 12.2005
Associate of Science - Mechanical Engineering
Carl Albert State College