Todd Wilson
Corpus Christi,TX
Summary
Adept at driving operational excellence and fostering customer relations, I spearheaded initiatives at AutoNation Toyota Of Corpus Christi that enhanced team performance and service quality. My leadership cultivated managerial talent and launched innovative services, achieving over 100% TLE in the region. Skilled in problem-solving and effective communication, I excel in dynamic, results-driven environments. Focused Fixed Operations Director with 29 years of experience maximizing profits for large-scale automotive businesses through innovative leadership and communication skills. Expertise in project management, customer relations and profit optimization. Unwavering professional accomplished in delivering excellent service while stimulating productivity and reducing costs.
Overview
29
29
years of professional experience
Work History
Fixed Operations Director
AutoNation Toyota Of Corpus Christi
01.2007 - Current
- Cultivated strong internal, customer, and manufacturer relationships.
- Analyzed operational data to identify areas of improvement, implementing targeted action plans for continuous growth.
- Boosted staff loyalty and reduced turnover with introduction of innovative programs.
- Managed team of 13 service advisors, 44 technicians, 6 parts personnel and support staff for optimal performance in daily operations.
- Developed 19 managers for the AutoNation Organization during my tenure for sister dealerships.
- Created AutoNation windshield replacement service business for AutoNation.
- Maintained TLE above 100% of the region.
Fixed Operations Director
Autonation Hyundai Corpus Christi
04.2006 - 01.2007
- Opened AutoNation Hyundai and trained new management staff.
- Ensured consistent, high-quality customer service by implementing standardized processes and performance expectations across the fixed operations team.
- Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Fixed Operations Director
AutoNation Pontiac Buick GMC
01.2005 - 04.2006
- Directed fixed operations member group, driving services excellence, implementation of new programs and attainment of sales objectives in alignment with market trends.
- CSI Excellence award winner.
- Monitored financial performance through daily reports.
- Established strong relationships with manufacturers and vendors to negotiate favorable pricing on parts and services.
- Collaborated with sales department to coordinate vehicle deliveries, trade-ins, and reconditioning efforts for maximum efficiency.
Fixed Operations Director
AutoNation Honda, Volvo, Hyundai
02.2003 - 01.2005
- Cultivated strong internal, customer, and manufacturer relationships.
- Honda CSI presidents award winner for 2003 and 2004.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Sales Consultant
Allen Samuels Chevrolet
09.2001 - 02.2003
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- CSI excellence award winner and top salesman 13 months during my 17 month tenure.
Fixed Operations Director
Miller Auto Group
03.1996 - 08.2001
- Ensured compliance with all industry regulations and manufacturer guidelines through diligent monitoring of procedures and documentation.
- Checked employee and resource utilization for each department.
- Resolved escalated customer complaints promptly and professionally, maintaining a high level of client satisfaction.
- Manages inventory control for all Miller Auto Group parts departments.
- Moved from counter personnel to Fixed Operations Director of Miller Mitsubishi.
Education
High School Diploma -
John Marshall High School
San Antonio, TX1989
Skills
Setting goals
Customer Relations
Operational Efficiency
Maintaining Compliance
Developing managers
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Team Leadership
Active Listening
Effective Communication
Outdoorsman
Currently, I am a licensed coast guard fishing captain. I am the owner of a professional fishing tournament company called Laguna Madre Tournaments LLC. Also, am an avid bow hunter, kayaker and love to hike trail's in the mountains.
Timeline
Fixed Operations Director
AutoNation Toyota Of Corpus Christi
01.2007 - Current
Fixed Operations Director
Autonation Hyundai Corpus Christi
04.2006 - 01.2007
Fixed Operations Director
AutoNation Pontiac Buick GMC
01.2005 - 04.2006
Fixed Operations Director
AutoNation Honda, Volvo, Hyundai
02.2003 - 01.2005
Sales Consultant
Allen Samuels Chevrolet
09.2001 - 02.2003
Fixed Operations Director
Miller Auto Group
03.1996 - 08.2001
High School Diploma -
John Marshall High School
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