Charles Parrish
San Antonio
Summary
A San Antonio Native, I have a strong passion for helping others and providing excellent customer service. A jack-of-all-trades, I have a varied skillset ranging from customer service and soft-skills and experience that ranges from working in various industries: food service, experience with customer service and customer experience roles, as well as retail and healthcare Industries. A hard worker who strives to achieve continual improvement and provide quality results. I have a strong passion to bring positivity to my work and team, helping me contributing to being a invaluable team member.
Overview
12
12
years of professional experience
Work History
Entertainer
Six Flags
09.2023 - 10.2023
- Adapted to various performance styles to suit diverse audiences.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Remained in costume for extended periods for maximum performance effect.
- Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.
- Navigated through large crowds to sign autographs or pose for pictures at guest request.
Back of House Team Member
Panda Express
06.2023 - 08.2023
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Maintained and sanitized service stations, prep areas, and countertops.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Assisted with training new BOH staff members on established processes and goals.
- Seasoned and cooked food according to recipes or personal judgment and experience.
Concierge Agent
Alorica/Bank Of America
02.2020 - 12.2020
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
CNA
Five Star
10.2019 - 12.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Busser/Dishwasher
Magic Time Machine
08.2016 - 08.2017
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked well in diverse team settings by partnering with others to complete tasks.
RNR Construction Worker
Warren Wilson
08.2012 - 12.2012
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Dishwasher/Cook
Bill Millers
11.2011 - 06.2012
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Followed supervisor instructions to complete tasks on time.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
No Degree - Psychology
San Antonio College
San Antonio, TX05.2021
No Degree - Nursing
Landmark College
Putney, VT05.2018
Skills
- 2 years of Cooking and food prep experience (Food Handler Certified)
- Retail and Customer Service experience including experience providing inbound call support to customers
- Former CNA, experience providing care to patients in the healthcare industry
- Stocking and and warehouse experience
- Experience with POS systems
- Handyman - flooring, roofing, wall repair, painting, power tools
- Windows, Office, and Outlook experience
- Great Teamwork skills and Problem Solving mindset
- Can easily relate, empathize and work with customers and team member to achieve the best outcome
Timeline
Entertainer
Six Flags
09.2023 - 10.2023
Back of House Team Member
Panda Express
06.2023 - 08.2023
Concierge Agent
Alorica/Bank Of America
02.2020 - 12.2020
CNA
Five Star
10.2019 - 12.2019
Busser/Dishwasher
Magic Time Machine
08.2016 - 08.2017
RNR Construction Worker
Warren Wilson
08.2012 - 12.2012
Dishwasher/Cook
Bill Millers
11.2011 - 06.2012
No Degree - Psychology
San Antonio College
No Degree - Nursing
Landmark College
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