Charles Peeples
San Antonio,TX
Summary
Seeking a Service Technician opportunity where I am able to make an impact and add value with my knowledge and skills
Overview
12
12
years of professional experience
1
1
Certification
Work History
Interim Manager - Field Service
Nautilus Hyosung of America
12.2023 - Current
- Currently filling the role of Manager over field service operations, reporting directly to the VP of Ops and the Director of Field Ops
- Geographic area of coverage: SAT, ATX, HOU, South TX, and all areas between
- Responsibilities of this position: Handling sensitive customer matters (Servicing the banking industry), Project planning (installs, upgrades, deinstalls), Management of four service engineering teams (6 engineering leads, 30 field engineers), Management of regional hardware storage depots, production & analysis of daily outlier metrics, review of metrics and efficiency reports with team members, daily team support calls, training new hires and coaching of existing team members.
Engineering Lead - Field Service
Nautilus Hyosung of America
12.2020 - 12.2023
- Responsibilities included: Oversight of field service operations across South, Central, and East Texas, leading Austin and San Antonio teams of field engineers, assisting with installation projects, troubleshooting ATM machines, servicing ATM hardware (replace/repair), installation and upgrade of software, leading team meetings and handling customer issues and providing technical support whether in-service or on-call
- In this role I also served as Acting Manager on weekends which extended my area of responsibility to include Houston and all regions between ATX, SAT, HOU.
Armed ATM Technician
Brink's Incorporated
01.2018 - 12.2020
- As a Certified Armed Guard & ATM Tech, I handled secured logistics services (transport and security of high-value assets) between banks and commercial customer vaults
- This position required annual weapons training, testing and certification, confidential knowledge of measures for handling ATM and vault activities, and procedures for securing and transporting large sums of cash and valuables
- Strict adherence to protocol was mandatory and in doing so I maintained a track record of completing jobs without incident and with 100% validated accuracy.
Certified Personal Trainer
Koko Fit-Club
05.2017 - 01.2018
- Assisted members in setting fitness goals and customized workout plans.
Certified Personal Trainer
Gold's Gym
01.2016 - 05.2017
- Designed and conducted training sessions tailored to member needs and goals.
Sales Associate
PetSmart
08.2015 - 01.2016
- Cash register sales, customer service, inventory management.
Cash Control Finance Associate
Six Flags Fiesta Texas
03.2012 - 08.2015
- Handled cash collection, performed balance and vault audits, and reconciled discrepancies.
Education
Northwest Vista College
San Antonio, TX01.2014
UTSA
San Antonio, TX01.2013
Skills
- Microsoft Office Professional
- ERP Systems, Inventory Management Systems
- GPS Tracking (Fleet and RFID on Hardware)
- Tableau, Cognos
Websites
Certification
- Certified Field Engineer through Hyosung training program
- LEAN Six-Sigma White Belt (LSSWB), MSI, 2023
- Project Management Essentials (PMEC), MSI, 2023
- Business Management Essentials (BMEC), MSI, 2023
- OSHA-10 General Industry, 360 Training, 2023
- Firearms Training, Multiple
- Certified Trainer - Multiple
Timeline
Interim Manager - Field Service
Nautilus Hyosung of America
12.2023 - Current
Engineering Lead - Field Service
Nautilus Hyosung of America
12.2020 - 12.2023
Armed ATM Technician
Brink's Incorporated
01.2018 - 12.2020
Certified Personal Trainer
Koko Fit-Club
05.2017 - 01.2018
Certified Personal Trainer
Gold's Gym
01.2016 - 05.2017
Sales Associate
PetSmart
08.2015 - 01.2016
Cash Control Finance Associate
Six Flags Fiesta Texas
03.2012 - 08.2015
Northwest Vista College
UTSA