Charles Ridgner

Account Manager with Over 35 Years Experience and Strong Skills in Customer Relationship Management, Customer Service, Sales, Communication, Leadership, and Development.

Hardworking Account Manager with 35 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones. Results-driven Sales Manager bringing 15+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.

• Provided detailed information on services and products while building strong relationships with customers, developing new accounts and maintaining and growing existing accounts.
• Utilized prospecting, cold calling, and presentations. Retains customer base by delivering on the Comcast credo, ensuring a superior customer experience.
• Maintains accurate and quality sales records and prepares sales and activity reports as required.
• 2-Time President Club Recipient AT&T COGENT
• Managed, mentored, and motivated team of up to 12 account managers. Recruited, interviewed, hired, and trained sales personnel.
• Facilitated training to groups of 30 to 50 individuals on career path, leadership, and management and presented speeches and sales seminars to audiences of more than 40 colleagues, executive leadership team members.
• Conducted employee performance evaluations and made recommendations on disciplinary action, promotions, and terminations.