Charles Ritter
Atlantic,VA
Summary
Proven leader and adept communicator, I significantly enhanced customer satisfaction and operational efficiency at MMJ Metals. Specializing in project organization and the design and fabrication of HVAC systems, my tenure at East Coast Plumbing And HVAC showcases a strong blend of relationship building and technical prowess, driving repeat business and fostering team excellence.
Overview
25
25
years of professional experience
Work History
Owner
MMJ Metals
Bear, DE
06.2015 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Set up of large scale HVAC installations
- Manage logistics of material and equipment deliveries
- Measuring and fabrication of ductwork and piping
Foreman
East Coast Plumbing And Hvac
Newark, DE
06.2005 - 06.2015
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Prepared large scale jobs for plumbing and hvac installations
- Ordering materials and setting up the logistics for deliveries
Mechanic Shop Foreman
VE Guerazzi Inc.
Newark, DE
02.1999 - 06.2005
- Collaborated with management to develop short-term and long-range plans for shop improvements, resulting in increased revenue growth.
- Achieved high customer satisfaction ratings by ensuring quality workmanship on all repairs and maintenance tasks.
- Created custom preventative maintenance programs tailored to individual client needs, resulting in fewer unexpected breakdowns.
- Design and production of custom sheet metal for hvac systems, fume and exhaust hoods
Education
Diploma -
Bohemia Manor High School
Chesapeake City, MD06.1991
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Measure design and fabrication of sheet metal ductwork and piping for cooling towers chillers boilers heat pumps roof top units and multi bank split systems
- Project organization working with other contractors to schedule and complete larg scale projects
Timeline
Owner
MMJ Metals
06.2015 - Current
Foreman
East Coast Plumbing And Hvac
06.2005 - 06.2015
Mechanic Shop Foreman
VE Guerazzi Inc.
02.1999 - 06.2005
Diploma -
Bohemia Manor High School