Charles Robertson
Wilmington,North Carolina
Summary
Resourceful Police Officer focused on maintaining order and public safety, responding to emergencies, protecting people and property and promoting positive community relations. With 12 years of Special Police experience in dealing directly with clients, their customers and employee's, and their residents.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Store Manager
Mattress Warehouse
08.2021 - 01.2024
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Store Manager
Sleepy's - Mattress Firm
08.2015 - 08.2021
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Special Police Officer Supervisor - Sergeant
General Electric Hitatchi
12.2009 - 01.2015
- Supervised up to 15 officers, in daily operations and tasks, worked closely with site training officers to assist in the training of officers, maintain scheduling and posting of officers where deficiencies occurred.
Part-time Security Officer
General Electric Hitatchi
12.2009 - 06.2010
- Provide close in security protection for high value proprietary classified projects and applications
- Actively patrolled assigned areas to prevent and detect crimes
- Investigated and reported crimes, accidents, offenses and damage to property
- Assisted in special investigations and crime prevention programs.
Special Police Officer
General Electric Hitatchi
05.2008 - 12.2009
- Actively patrolled assigned areas to prevent and detect crimes
- Investigated and reported crimes, accidents, offenses and damage to property
- Talked regularly with citizens to establish rapport and become a familiar presence in the area
- Evaluated complaint and emergency-request information to determine response requirements
- Provided close in Law Enforcement protection of high value proprietary classified research projects and applications.
Special Police Officer
General Electric Hitatchi
09.2007 - 05.2008
- Actively patrolled assigned areas to prevent and detect crimes
- Issued warnings and citations for traffic violations
- Monitored alarms, cameras, and emergency phone lines
- Dispatched on site and off site resources to fire, medical, and alarm activations
- Provided access control to entry control points
- Using badge access and vehicle searching procedures for illegal items and items considered contraband per site rules.
Special Police Officer
Pinnacle Special Police
04.2003 - 12.2006
- Provided Law Enforcement services to a wide range of multiple contracts: restaurants, hotels, apartments, private residences, businesses
- Actively patrolled assigned areas to prevent and detect crimes
- Issued warnings and citations for traffic violations
- Investigated and reported crimes, accidents, offenses and damage to property
- Secured crime scenes, gathered evidence and questioned witnesses
- Responded immediately to calls involving automobile accidents and criminal activity
- Apprehended suspects, read Miranda Rights and transported offenders to jail
- Talked regularly with citizens to establish rapport and become a familiar presence in the area
- Immediately reported deficient streetlight's, signs and road surfaces to keep residents safe.
Store Manager
Abdo's Sleep Shop
07.1994 - 08.2004
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Warehouse and Delivery
Carolina Bedrooms
02.1992 - 07.1994
- Streamlined warehouse processes by implementing efficient inventory management systems.
- Enhanced delivery coordination through effective route planning and communication with drivers.
- Managed office tasks efficiently, ensuring timely completion of paperwork and data entry.
- Reduced order processing time by organizing pick-up and delivery schedules strategically.
Security Police
United States Air Force
11.1988 - 01.1991
- Responsible for the protection of Priority A nuclear weapons and resources regarding same
- Base defense and security of personnel and property
- Actively patrolled assigned areas to prevent and detect crimes
- Investigated and reported crimes, accidents, offenses and damage to property
- Secured crime scenes, gathered evidence and questioned witnesses
- Checked all vehicle equipment for proper functioning prior to use
- Responded quickly to suspected bomb threats and evacuated buildings to search for explosive devices.
Education
North Carolina State Law Enforcement Certification -
Cape Fear Community College, Hampstead Campus
Wilmington, North Carolina01.2002
High School Diploma -
Emsley A. Laney High School
Wilmington, North Carolina01.1987
Skills
- Search and seizure procedures
- Criminal law knowledge
- Report writing
- Computer and Internet knowledge
- Calm in emergency situations
- Court testimony
- Emergency vehicle operation
- Emergency planning
- Dependable
- Fast Learner
- Partnership Building
- Shift Scheduling
- Employee Training
- Team Development
- Retail Inventory Management
- Personnel Development
- Hourly Shift Management
- POS Systems
- Loss Prevention
- Customer Service Management
- Supply Ordering
- Sales Professional
- Store Merchandising
Certification
- OC Pepper Spray Certification CCFC
- Collapsible Baton Certification CFCC
- Taser Certification Taser International
- American Heart Association First Aid CPR AED
- 2014 In Service Training
- FEMA Certifications
- IS-100LE For Law Enforcement
- IS-200(a&b) Single Resources and Initial Action Incident
- IS-700a National Incident Management System (NIMS), Introduction
- IS-800b National Response Framework, Introduction
Timeline
Store Manager
Mattress Warehouse
08.2021 - 01.2024
Store Manager
Sleepy's - Mattress Firm
08.2015 - 08.2021
Special Police Officer Supervisor - Sergeant
General Electric Hitatchi
12.2009 - 01.2015
Part-time Security Officer
General Electric Hitatchi
12.2009 - 06.2010
Special Police Officer
General Electric Hitatchi
05.2008 - 12.2009
Special Police Officer
General Electric Hitatchi
09.2007 - 05.2008
Special Police Officer
Pinnacle Special Police
04.2003 - 12.2006
Store Manager
Abdo's Sleep Shop
07.1994 - 08.2004
Warehouse and Delivery
Carolina Bedrooms
02.1992 - 07.1994
Security Police
United States Air Force
11.1988 - 01.1991
North Carolina State Law Enforcement Certification -
Cape Fear Community College, Hampstead Campus
High School Diploma -
Emsley A. Laney High School
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