Charles Russell
Elizabethton,TN
Summary
Housekeeping professional prepared to oversee and improve cleaning operations in hospitality setting. Proven ability to enhance guest satisfaction and streamline housekeeping procedures. Known for strong team collaboration and adapting to evolving needs, with focus on cleanliness standards and effective communication.
Overview
6
6
years of professional experience
Work History
Housekeeping Supervisor
Hermitage Health Care
Elizabethton Tennessee
08.2020 - Current
- Supervised daily housekeeping operations, ensuring adherence to health and safety standards.
- Trained and mentored staff in effective cleaning techniques and protocols.
- Developed and implemented efficient scheduling for housekeeping staff to optimize coverage.
- Conducted regular inspections to maintain quality control and cleanliness standards.
- Managed inventory of cleaning supplies, ensuring availability while minimizing waste.
- Resolved staff conflicts and addressed performance issues through coaching sessions.
- Led initiatives for infection control measures, improving patient satisfaction ratings significantly.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
Education
High School or GED - undefined
Happy Valley High School
Elizabethton, TN06-1988
Some College - undefined
Northeast State Community College
Bristol, TNSkills
Cleaning and sanitation
Guest relations
Customer service-focused
Customer service
Task assignment
Staff scheduling
Training and mentoring
Health and safety compliance
Task delegation
Cleaning bathrooms
Cleaning practices
Vacuuming and sweeping
Timeline
Housekeeping Supervisor
Hermitage Health Care
08.2020 - Current
Some College - undefined
Northeast State Community College
High School or GED - undefined
Happy Valley High School