Charles Schragin
Grapevine,Texas
Summary
Client-focused sales professional who thrives on building genuine, long-term relationships that drive consistent results. Known for a consultative approach — listening first, understanding needs, and delivering solutions that earn trust and loyalty. Passionate about creating exceptional experiences at every touchpoint and turning satisfied clients into lifelong advocates.
Overview
15
15
years of professional experience
Work History
ISO Manager/Sales
Snyder Manufactoring
Alvarado, Texas
06.2024 - Current
- Authored internal ISO 9001 policies and procedures to promote compliance and operational standards.
- Implemented quality assurance protocols, enhancing service delivery and meeting industry standards.
- Initiated process improvement strategies that streamlined operations and boosted efficiency.
- Developed and executed sales strategies that maximized revenue and expanded market presence.
- Cultivated strong customer relations through exceptional service and responsiveness.
- Enforced regulatory compliance measures, safeguarding organizational integrity against legal risks.
- Generated leads through canvassing, vendor bidding sites, and leveraging industry connections.
- Negotiated private label and bulk chemical deals, advising clients on effective marketing strategies.
Sales Associate
Bass Pro Shops
Grapevine, Texas
04.2023 - 05.2024
- Sold not just boats, but a lifestyle — taking time to understand each customer's vision on the water and matching them with the right vessel, gear, and accessories to bring that vision to life within their budget.
- Built rapport quickly with customers to uncover their needs, preferences, and financial comfort zone, ensuring every recommendation felt personalized rather than transactional.
- Leveraged deep product knowledge in boats, fishing, and navionics to guide customers confidently through purchasing decisions and set them up for long-term enjoyment.
- Consistently met or exceeded lead generation quotas through sustained CRM outreach and proactive follow-up.
- Assisted Service Department and General Managers in coordinating boats for video shoots and promotional events.
- Resolved customer inquiries promptly, delivering a seamless experience from first contact through closing.
Bar Tender/ Host Assistant
Party Angels
03.2020 - 04.2023
- Managed cash handling processes, ensuring accuracy and security during all transactions.
- Executed successful party planning events, meeting client expectations and enhancing guest experiences.
- Crafted a variety of cocktails with precision while maintaining high service standards.
- Adapted to inconsistent inventory, creating signature cocktails tailored for each occasion.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Mixed cocktails creatively, fostering a vibrant atmosphere for patrons.
- Established strong relationships with clients, ensuring comfort and trust in event management.
Restaurant Server
Red Rock Canyon Grill
04.2019 - 09.2019
- Managed payment processing to ensure accurate and timely transactions for customers.
- Served food and drinks to guests while maintaining high standards of hospitality and service.
- Maintained cleanliness and organization of dining and kitchen areas to ensure a welcoming environment.
- Collaborated with kitchen staff to ensure timely and efficient order preparation and service.
- Provided exceptional customer service to enhance guest experiences and foster repeat business.
- Took customer orders accurately to facilitate efficient service and meet guest preferences.
Retail Sales Associate
Armory Up
08.2016 - 04.2017
- Headed the online consignment store, managing listings, inventory, and customer transactions from end to end.
- Processed ATF Form 4473 background checks, ensuring full regulatory compliance on all firearm transfers.
- Employed effective sales techniques to engage customers and drive product sales.
- Acquired in-depth product knowledge to provide accurate information and assistance to customers.
- Delivered exceptional customer service, ensuring a positive shopping experience for all patrons.
- Assisted in inventory management, maintaining accurate stock levels and organization on the sales floor, and executed visually appealing merchandising strategies.
Fast Food Team Member
Chicken Express
09.2015 - 04.2016
- Managed cash handling processes to ensure accurate transactions and maintain financial integrity.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Facilitated team collaboration by fostering open communication and supporting collective goals.
- Executed food preparation tasks following safety and quality standards to ensure optimal meal presentation.
- Ensured order accuracy by meticulously checking and verifying all customer requests before fulfillment.
- Upheld cleanliness standards by maintaining a sanitized and organized workspace in compliance with health regulations.
Surveying Rodman
Ce-Tex
05.2011 - 07.2017
- I helped find property corners, utility lines, chart properties, shoot topographic maps, and clear brush for instruments.
- This was my summer job through my years of Junior High through High School.
Education
Some College (No Degree) - History
Oklahoma State University
Stillwater, OKPilot Licenses - Aviation
Thrust Flight
Addison, TX01-2023
Skills
- B2B sales and direct sales
- Customer service and relations
- Communication and interpersonal skills
- Hospitality management
- Preventive actions
- Corrective actions
- Customer retention techniques
- ISO 9001 standardization
- Professional networking
- Team leadership
- Training and development
- Cross-functional collaboration
Timeline
ISO Manager/Sales
Snyder Manufactoring
06.2024 - Current
Sales Associate
Bass Pro Shops
04.2023 - 05.2024
Bar Tender/ Host Assistant
Party Angels
03.2020 - 04.2023
Restaurant Server
Red Rock Canyon Grill
04.2019 - 09.2019
Retail Sales Associate
Armory Up
08.2016 - 04.2017
Fast Food Team Member
Chicken Express
09.2015 - 04.2016
Surveying Rodman
Ce-Tex
05.2011 - 07.2017
Pilot Licenses - Aviation
Thrust Flight
Some College (No Degree) - History
Oklahoma State University